Siany Marquez
Lehigh Acres,FL
Summary
Customer Success Manager
CLIENT SERVICES | ACCOUNT MANAGEMENT | BILLING COORDINATOR
With a robust background in the office management industry, I specialize in fostering long-term
relationships, client satisfaction, and optimizing operational efficiency. Leveraging my expertise in
communication, problem-solving, and account management, I excel in understanding client needs,
delivering solutions, and ensuring exceptional service delivery. My greatest accomplishments include
implementing client-centric strategies resulting in increased rates and revenue growth, demonstrating my
ability to effectively address challenges and drive positive outcomes for the company.
Overview
4
4
years of professional experience
Work History
CLINICAL COORDINATOR
Grandental Center
Lehigh Acres, FL
10.2021 - Current
- Responsibilities included supervising administrative staff, managing insurance estimate and claims, collecting customer payments, and coordinating office meetings and events
- Organized daily sales/revenue transactions and accounts receivables
- Handling inbound and outbound calls while answering customer inquiries, resolving complaints, and processing orders or requests
- Verifying 100+ insurance policies, breaking down insurance estimates, and collecting insurance claims daily
- Open and close office daily.
OFFICE MANAGER
Busy Bees Learning Center Corp
Lehigh Acres, FL
05.2020 - 10.2021
- Responsibilities included supervising administrative staff, managing office budgets, collecting customer payments, and coordinating office activities
- Analyzing data such as office budgets, weekly/monthly gross profits, and Early Learning
- Coalition enrollments
- Collecting and managing customer dues daily
- Handling inbound and outbound calls while answering customer inquiries, resolving complaints, and processing orders or requests
- Analyzing data such as office budgets, weekly/monthly gross profits, and Early Learning
- Coalition enrollments.
Education
Master of Business Administration (MBA) - undefined
Florida Gulf Coast University
2025
Associates - Arts
Florida South Western State College
2024
Skills
- PROFESSIONAL CERTIFICATION
- Microsoft Excel, Word, Powerpoint
- OSHA & HIPPA
Timeline
CLINICAL COORDINATOR
Grandental Center
10.2021 - Current
OFFICE MANAGER
Busy Bees Learning Center Corp
05.2020 - 10.2021
Master of Business Administration (MBA) - undefined
Florida Gulf Coast University
Associates - Arts
Florida South Western State College
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