Summary
Overview
Work History
Education
Skills
Timeline
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Siara Finney

Jacksonville,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and effective at encouraging staff cooperation and productivity to meet objective. Born leader with team building and management success.

Overview

11
11
years of professional experience

Work History

Inbound/General Merchandise Team Lead

Target
02.2023 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet all goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Updated tracking spreadsheets for process monitoring and reporting.
  • Ensured all salesplanners were completed in a timely manner
  • Ensured my team unloaded the truck and had all freight pushed in the timeframe that was given to them

Fulfillment Team Leader

Target
03.2022 - 02.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Ensured all workload for the day was completed by the strict timeframe given. This includes Order pickup side as well as Ship from store.

Store Manger

Gamestop
03.2013 - 03.2022
  • Sourced and hired diverse talent
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Supervised guests at front counter, answering questions regarding products.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Completed point of sale opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Approved regular payroll submissions for employees.
  • Implemented planograms according to company standards for yearly store resets.

Education

High School Diploma -

North Hardin High School
Radcliff, KY
06.2009

Skills

    • Team leadership and coaching
    • Relationship building and management
    • Maximizing Profitability
    • Training and Development
    • Goals and Performance
      • Customer Relations
      • Sales expertise
      • Opening and closing procedures
      • Performance Monitoring
      • Work Planning and Prioritization

Timeline

Inbound/General Merchandise Team Lead

Target
02.2023 - Current

Fulfillment Team Leader

Target
03.2022 - 02.2023

Store Manger

Gamestop
03.2013 - 03.2022

High School Diploma -

North Hardin High School

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Siara Finney