Siara Lincoln
Schenectady
Summary
Demonstrates strong technical and problem-solving skills in resolving complex issues, thereby minimizing downtime. Proven ability to analyze customer feedback and trends to proactively address issues and improve customer support processes. Proficient in collaborating with cross-functional teams to identify cost reduction and process improvement opportunities. Exhibits exceptional communication, leadership, and organizational skills.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Dedicated candidate eager to leverage knowledge in social services and program development.
Overview
9
9
years of professional experience
Work History
Case Manager
Northern Rivers Family Services
07.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Billing Representative
Charter Communications
11.2021 - Current
- Develop and implement new strategies to improve customer satisfaction and reduce customer escalations.
- Implement advanced troubleshooting techniques to resolve complex issues and minimize downtime for customers.
- Analyze customer complaints and identify trends to proactively address issues and improve the overall customer experience.
- Analyze customer feedback and gather insights to identify areas of improvement in the customer support process.
- Develop and conduct training programs to enhance the skills and knowledge of Tier 3 specialists, ensuring they can effectively handle complex customer issues and provide exceptional support.
- Collaborate with cross-functional teams to identify opportunities for process improvement and cost reduction in the billing department.
Receptionist Administrative
Capstone Center for Rehabilitation and Nursing
02.2021 - 09.2021
- Coordinate and manage the scheduling of appointments for patients, ensuring optimal use of time and resources.
- Trained in medical terminology and procedures to effectively communicate with healthcare professionals and patients.
- Greet and assist visitors with a friendly and professional demeanor, providing excellent customer service.
- Maintain a welcoming and professional atmosphere for patients and visitors, ensuring a positive experience from the moment they enter the facility.
Direct Support Professional Caregiver
Wildwood Programs
03.2021 - 08.2021
- Provide compassionate care to individuals with disabilities.
- Develop and maintain a positive and professional relationship with individuals with disabilities.
- Facilitate meaningful social interactions and community integration for individuals with disabilities.
- Assist individuals with disabilities in developing and maintaining daily living skills.
- Assist individuals with disabilities in developing and maintaining independent living skills.
Direct Support Professional Caregiver
Alternative Living Group
08.2019 - 01.2020
- Ensure the safety and well-being of individuals by following all safety protocols and implementing emergency plans when necessary.
- Assist individuals in developing and maintaining relationships with their family and community members.
- Promote independence and personal growth by encouraging individuals to develop and improve their life skills.
- Ensure the physical and emotional well-being of individuals by creating a supportive and inclusive environment that promotes growth and development.
- Implement and document behavior support plans to improve the quality of life for individuals with developmental disabilities.
Cashier
Price Chopper
09.2016 - 08.2017
- Maintain a neat and organized workspace to create a pleasant environment for customers and coworkers.
- Manage customer transactions accurately and efficiently to ensure customer satisfaction and minimize errors.
- Assist in bagging and carrying grocery items for customers when needed.
- Provide exceptional customer service by greeting customers with a smile and offering assistance with their shopping needs.
- Provide exceptional customer service by promptly addressing any customer concerns or issues.
Education
Bachelor's Degree - Business Human Resources
State University of New York at Delhi
Delhi, NY01.2021
Associates Degree - Business Administration
State University of New York at Delhi
Delhi, NY01.2019
Diploma - undefined
Schenectady High School
Schenectady, NY01.2017
Skills
- Leadership
- Communication
- Organization
- Technical Skills
- Dependability
- Problem Solving
- Time Management
- Adaptability
- Efficiency
- Customer Service
- Case management
- Case documentation
Timeline
Case Manager
Northern Rivers Family Services
07.2024 - Current
Billing Representative
Charter Communications
11.2021 - Current
Direct Support Professional Caregiver
Wildwood Programs
03.2021 - 08.2021
Receptionist Administrative
Capstone Center for Rehabilitation and Nursing
02.2021 - 09.2021
Direct Support Professional Caregiver
Alternative Living Group
08.2019 - 01.2020
Cashier
Price Chopper
09.2016 - 08.2017
Bachelor's Degree - Business Human Resources
State University of New York at Delhi
Associates Degree - Business Administration
State University of New York at Delhi
Diploma - undefined
Schenectady High School
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