Siara Valdes

Direct Support Program Manager

Vancare

Ensured compliance with state regulations and company policies, maintaining accurate documentation for each client''s progress.
Mentored new hires on company policies, procedures, and best practices in direct support services.
Evaluated performance of direct support professionals, providing regular feedback and coaching for improvement.
Managed scheduling, payroll, and budgeting tasks to maintain efficient operations within the facility or program.
Promoted a positive work culture within the direct support team by recognizing accomplishments, encouraging collaboration, and fostering professional growth.
Developed personalized care plans for each client, resulting in improved quality of life and goal attainment.
Led team meetings to address challenges, share best practices, and celebrate successes within the direct support team.
Partnered with families to ensure effective communication regarding their loved ones'' care plans and progress updates.
Established a strong rapport with both clients and their families by maintaining open lines of communication and actively addressing concerns.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.