Siarah Arechiga
Plainfield ,IL
Summary
Proven leader with a track record of enhancing customer satisfaction at Rugged Cowboy by implementing effective training and mentoring programs. Skilled in cash management and problem-solving, adept at fostering customer relations and multitasking in fast-paced environments. Reduced staff turnover significantly, demonstrating strong organizational and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Store Manager
Rugged Cowboy
09.2023 - Current
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Restaurant Hostess
Giordanos Family Restaurant
08.2021 - 05.2023
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Restaurant Hostess
Friacos Mexican Restaurant
04.2020 - 05.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Education
Plainfield Central High School
Plainfield, IL05.2023
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Training and mentoring
- Cash Management
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Rugged Cowboy
09.2023 - Current
Restaurant Hostess
Giordanos Family Restaurant
08.2021 - 05.2023
Restaurant Hostess
Friacos Mexican Restaurant
04.2020 - 05.2021
Plainfield Central High School
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