Siarah King
Rockwall,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Progressive
Rockwall, Texas
09.2024 - Current
- Processed policy applications and managed client accounts efficiently.
- Educated clients on insurance products and coverage options.
- Collaborated with team members to streamline operational procedures.
- Resolved client inquiries and complaints with professionalism and care.
- Maintained up-to-date knowledge of industry regulations and trends.
- Identified opportunities for cross-selling additional policies or services to existing customers.
Auto Insurance Agent
USAA
Rockwall, Texas
01.2024 - 09.2024
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Prepared presentations outlining the benefits of different types of auto insurance policies.
- Conducted policy reviews for customers to identify potential gaps in coverage, or additional coverage options.
- Performed regular audits of customer accounts to ensure the accuracy of information.
- Provided assistance in resolving complaints filed by customers against the company.
- Adhered to all company guidelines relating to ethical standards when working with customers.
Licensed Health Insurance Agent
Ambetter
Rockwall, TX
07.2023 - 12.2023
- Developed and implemented insurance plans for customers based on their individual needs.
- Advised clients on changes in their insurance policies due to life events such as marriage or childbirth.
- Attended conferences and seminars related to health insurance policies.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Educated customers on various health insurance products and services available.
- Maintained accurate records of all customer interactions and transactions.
Credit Card Customer Service Representative
Capital One
Rockwall, TX
07.2022 - 03.2023
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Analyzed various reports from multiple sources in order to identify trends or patterns which could affect the company's bottom line.
- Monitored daily performance metrics such as average handle time, first contact resolution rate, ensuring team goals were met.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Developed strategies for improving customer satisfaction ratings and reducing overall call times.
Customer Service Representative
Chewy.com
Richardson, TX
08.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Barista
Starbucks
Brooklyn, NY
10.2018 - 11.2019
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Created promotional displays for advertising special events or promotions at the cafe.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY06-2017
Some College (No Degree) -
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Policy analysis
- Goal-Oriented
- Insurance knowledge
- Financial Acumen
- Verbal Communication
- Customer Needs Assessment
- Insurance sales strategy
- Data Entry
Certification
- Licensed Life, Health, Property and Casualty Agent
- NPN - 20833513
Timeline
Licensed Insurance Agent
Progressive
09.2024 - Current
Auto Insurance Agent
USAA
01.2024 - 09.2024
Licensed Health Insurance Agent
Ambetter
07.2023 - 12.2023
Credit Card Customer Service Representative
Capital One
07.2022 - 03.2023
Customer Service Representative
Chewy.com
08.2021 - 03.2022
Barista
Starbucks
10.2018 - 11.2019
High School Diploma -
New Utrecht High School
Some College (No Degree) -
College of Staten Island of The City University of New York
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