Siarah Louisius
Newton,MA
Summary
Detail-oriented supervisor with strong skills in workplace safety and compliance management. Proven ability to enhance team performance and optimize operational processes, ensuring exceptional customer service and policy enforcement.
Detail-oriented Evening Shift Supervisor with expertise in safety compliance and operational efficiency. Proven track record of enhancing customer service and team productivity through effective training and mentorship.
Overview
3
3
years of professional experience
Work History
Evening Shift Supervisor
CVS Pharmacy
10.2023 - Current
- Supervised evening operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and service quality.
- Coordinated staff schedules to optimize coverage during peak hours and improve customer service.
- Provided assistance and resources to enhance team performance during shift.
- Delivered exceptional customer service to enhance client satisfaction.
- Implemented best practices for cash handling, enhancing accuracy in daily financial reporting.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and satisfaction.
Medical Office Assistant Internship
Newton-Wellesley Hospital
06.2024 - 08.2024
- Assisted with patient intake procedures, ensuring accurate data entry and documentation compliance.
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Coordinated communication between medical staff and patients, enhancing overall service delivery.
- Maintained electronic health records, improving document retrieval speed and accuracy for clinical use.
- Implemented workflow improvements that reduced patient wait times and enhanced satisfaction rates.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Managed customer service operations by ensuring polite and professional communication in both face-to-face and telephone engagements.
- Implemented protocols to maintain HIPAA compliance, securing the confidentiality of sensitive patient data.
Office Support Specialist Assistant Internship
Newton Housing Authority
06.2023 - 08.2023
- Maintained accurate records and documentation for housing applications and tenant files.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
Education
High School Diploma -
Newton South High
Newton, MA06-2025
Bachelor of Science - Health And Science
Lasell University
Newton, MA05-2028
Skills
- Safety compliance
- Operational efficiency
- Operational excellence
- Workplace safety
Timeline
Medical Office Assistant Internship
Newton-Wellesley Hospital
06.2024 - 08.2024
Evening Shift Supervisor
CVS Pharmacy
10.2023 - Current
Office Support Specialist Assistant Internship
Newton Housing Authority
06.2023 - 08.2023
Bachelor of Science - Health And Science
Lasell University
High School Diploma -
Newton South High