Siarah Santiago
Summary
Committed HHA offers 6 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Polite and courteous professional with in-depth knowledge of CPR and first aid. I'm currently in the transition from HHA to CNA.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
High Standards Home Care
10.2021 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prep meals
Dental Receptionist
Magic Squad Dental
02.2020 - 08.2021
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Home Health Aide
All Care Home Health Inc.
06.2018 - 11.2020
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided transportation and appointments management.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
Operations Specialist
Ashley Furniture Homestore
03.2016 - 05.2018
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Answering/making calls
- Processing payments over the phone
- Counting cash box
- Processing sales
Education
No Degree - Health Services Administration
Berkeley College
New York, NYHigh School Diploma -
John Adams High School
Ozone Park, NY06.2015
Skills
- Medication Administration
- Care Plan Management
- Meal Preparation
- Medication organization
- Scheduling
- Paperwork Processing
- Feeding Assistance
- Vital signs monitoring
- Compassionate communication
- Patient Care
- Bathing Assistance
- Patient Lifting
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Additional Information
Clinicals Internship at Cobble Hill Nursing Home
Timeline
Home Health Aide
High Standards Home Care
10.2021 - Current
Dental Receptionist
Magic Squad Dental
02.2020 - 08.2021
Home Health Aide
All Care Home Health Inc.
06.2018 - 11.2020
Operations Specialist
Ashley Furniture Homestore
03.2016 - 05.2018
No Degree - Health Services Administration
Berkeley College
High School Diploma -
John Adams High School
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
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