Siarra Sherod
Sandy,UT
Summary
Knowledgeable with strong background in client relations and personalized service. Demonstrated ability to enhance client satisfaction through tailored experiences and attention to detail. Consistently utilized communication and problem-solving skills to exceed client expectations.
Overview
6
6
years of professional experience
Work History
Client concierge
Novva Data Centers
07.2023 - 04.2024
- Greet clients and visitors with a warm and professional demeanor
- Direct clients and visitors to the appropriate areas of the facility
- Manage incoming and outgoing mail and packages
- Support the Novva teams with office logistic coordination
- Food, Office supply orders, etc
- Client Support
- Assist clients with inquiries, providing information about our services, offerings, and policies
- Ensure client satisfaction by addressing any concerns or issues promptly and effectively
- Coordinate with internal teams to fulfill client requests and resolve issues in a timely manner
- Security Management:
- Enforce strict security protocols to maintain the integrity and confidentiality of our facility
- Monitor access to the premises, verifying the identity of all visitors and ensuring compliance with security procedures
- Respond promptly to security incidents or breaches, following established protocols for escalation and resolution
- Administrative Support
- Assist with various administrative tasks, including scheduling appointments, organizing meetings, and preparing reports
- Maintain cleanliness and organization at the front desk, conference and reception area
- Assist with other administrative duties as needed to support the smooth operation of the facility
Pest Control Technician
Thorn Pest Solutions
11.2022 - 07.2023
- Educated and advised customers on preventive measures to reduce pest infestations.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
Lead Shift Manager
Walmart Super Center
10.2018 - 12.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Skills
- Public relations
- Organizational skills
- Sales experience
- Data entry proficiency
- Exceptional communication
- Strong empathy
- Calendar management
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
Phone - Personal
801-856-9031
Timeline
Client concierge
Novva Data Centers
07.2023 - 04.2024
Pest Control Technician
Thorn Pest Solutions
11.2022 - 07.2023
Lead Shift Manager
Walmart Super Center
10.2018 - 12.2020
Similar Profiles
Gary W. GarrisonGary W. Garrison
Corporate Director of Security / Environmental Health and Safety at Novva Data CentersCorporate Director of Security / Environmental Health and Safety at Novva Data Centers
ANA M. HINOJOSAANA M. HINOJOSA
People Operations Specialist at MDC Data CentersPeople Operations Specialist at MDC Data Centers
R. LakshmananR. Lakshmanan
South -Region EHS Senior Manager at ST Telemedia Global Data CentersSouth -Region EHS Senior Manager at ST Telemedia Global Data Centers
Ashlyn DonleyAshlyn Donley
Corporate Store Accountant at CarilohaCorporate Store Accountant at Cariloha
Dylan SmithDylan Smith
Manufacturing Technician 2 at BioMerieuxManufacturing Technician 2 at BioMerieux