Siba Yousif

• Demonstrated knowledge of government contracting and procurement, contract management and administration and FAR/DFAR and other regulatory requirements.
• Proven ability to maintain accurate and up-to-date contractual records and documents, ensuring compliance with contract and company requirement.
• Skilled in strategic planning and execution, cross-functional team collaboration, communication and stakeholder management, contract administration and compliance, and record-keeping and documentation.
• Collaborated with cross-functional teams to develop and execute contract management plans that drive business growth and minimize risk.
• Supported and developed of business opportunities with the US Government, aligning with company objectives.
• Serves as a key team member for contractual matters between BAE Systems and the Government, demonstrating understanding of contract management principles.
• Take on additional additional responsibilities and special projects as needed and adapt to emerging priorities.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Accomplishments and Related Skills
• Consistently ranked in the top 5% performers among Mortgage underwriters
• Underwrite the loan and the appraisal per the Fannie Mae and Freddie Mac Guidelines
• Analyze the credit worthiness of the borrower of the basis of income documents, credit report, title, appraisal, and insurance certificates etc
• Use DU (Fannie Mae) and LP (Freddie Mac) systems for underwriting.
• Review and evaluate the borrowers profile included but not limited to all the income documentations (IRAs accounts, retirement and rental incomes, and personal tax returns)
• Ensure timelines and accuracy of customer implementation, customer service requests and compliance documentation.
• Honored to serve as high-level underwriter and exceeded expectations to meet deadlines.
• Coordinate cross-functionality with production, training, and quality teams to qualify and identify new suppliers and perform negotiations to improve quality and efficiency.
• Conduct process planning, oversee quality control, utilize resources to enhance business operations, and perform demand forecasting for customer orders.
• Analyze quality metrics and data to monitor client performance and ensure compliance with demand needs and company standards.
• Provide customer service to internal and external clients such as loan demand risks and assess any discrepancies.
• Administrate major subcontracts/purchase orders, control costs and assure on time delivery to support mortgage requirements.
• Collaborate with underwriting leaders on difficult loan decisions.

Accomplishments and Related Skills

• Collected and reviewed market intelligence from multi sources, which helps improved and increased sales and productivity

• Presented crucial information for cross-management team meetings on forecasting and projects updates
• Subject matter expert of current training materials and assist with troubleshooting team member struggling points with all processes
• Structured decision points and process flow, with the large quality team, to improve average recording date from 90+ days to 3
• Attended six-month leadership academy of organizing strategies and group management.

• Accomplishments and Related Skills
• Supervised groups of Associates to meet the required service levels (Quality, Consistency)
• Performed full audit of loan structures for 100% accuracy and to identify errors, which requires special attention to detail, decision making skills and problem solving.
• Provided leadership to a group of team members with the operations umbrella.
• Took actions and answered all loan level and process related questions from team members, leaders, and directors.
• Worked on process enhancements to maximize underwriter efficiency.
• Quality Control team members of their daily production and provide status to upper leaders.
• Complied with all local and federal fair lending laws, industry standards and guidelines.
• Assessed the level of risk associated with each client prior to their final approval.
• Proposal negotiations, including cost, terms and conditions and scope of task.
• Coordinated meetings with various clients to ensure loan process issues are resolved.
• Maintained awareness of current economic conditions within assigned market areas by reviewing local business news sources such as economy forecast and resources.
• Communicated with customers regarding any issues that may arise during the underwriting process including but not limited to insufficient funds, incomplete documentation.
• Assessed with all internal process audits.
• Composed clear and concise audit findings to deliver comprehensive audit reports.
• Conducted audits on internal controls and developed reports on findings.
• Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
• Maintained confidentiality of company information obtained in audit assignments.
• Worked closely with management to discuss external audit results and action plans.

• Company Overview: Southfield, MI
• Managed weekly performance report of daily goals, monthly goals vs % of Month to date completion of 100 team members.
• Provided search results on 250 loans with fatal errors of unrecorded Mortgages.
• Problem solving who use tact, ethics, and sensitivity to dig deep and find answers for internal and external clients.
• Filed paperwork according to standard operating procedures and entered data points into tracking system.
• Processed and staged orders to complete shipments.
• Evaluated orders by checking for appropriate product specifications, labels and packaging and adjusting.
• Reviewed order forms to prepare orders for processing.
• Processed documents to maintain records and files.
• Scanned barcodes and processed merchandise by moving to proper areas.
• Rotated products to maintain quality guidelines.
• Located, packed, and shipped products to fulfill online orders.
• Liaised with management to complete special projects and provide administrative support.
• Southfield, MI

• Company Overview: Shelby Township, MI
• Monitored a queue of 1500 lost documents.
• Built a step-by-step cross training material for new team members and converted it to a PowerPoint presentation.
• Created an organized process for a post close team to eliminate misplacing documents.
• Set up user accounts, permissions and passwords and defined network policies and procedures.
• Created configuration guides for deploying new desktops, laptops, and mobile devices.
• Researched, recommended, configured, and supported hardware and software for multiple departments.
• Supported, configured, maintained, and upgraded customer networks and in-house servers.
• Set up, optimized and managed network equipment.
• Delivered reliable support for server-class systems.
• Monitored application and print servers, rapidly responding to faults and malfunctions.
• Shelby Township, MI

• Company Overview: Sterling Heights, MI
• Opened bank accounts for new and existing customers, managed transactions, and closed accounts when necessary.
• Processing deposits and withdrawals.
• Evaluated overdrafts and loans.
• Built relationships with current clients and promoted other bank services and products.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats, and emails to facilitate customer service.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Set up and activated customer accounts.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
• Sterling Heights, MI