Sibao Mark
Hattiesburg,MS
Summary
Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.
Overview
10
10
years of professional experience
Work History
Laborer
Hunnington Ingalls Industries
Pascagoula, MS
12.2021 - Current
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Performed general housekeeping and cleaning tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Used variety of hand and power tools to complete tasks.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Maximus
Hattiesburg, MS
05.2014 - 11.2021
- Open and maintain beneficiary's account by recording account information
- Resolve problems by clarifying the beneficiary's complaint; determining the cause of the problem.
- Recommend solutions or services to management by collecting beneficiary information and analyzing their needs
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Manage large amounts of incoming calls
- Ensure customer satisfaction and provide professional customer support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
Assistant Manager
BJ Kitchen & Flooring
Bogalusa, LA
01.2017 - 09.2018
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Tylertown High School
Tylertown, MS05.1997
Skills
- Computer Operation
- Telecommunication
- Inbound calls
- Safety awareness
- Time Management
- Physical Strength
- Material Handling
- Painting proficiency
- Welding abilities
- Team Leadership
- Sales management
- Marketing
- Effective Communication
- Multitasking
Personal Information
Willing To Relocate: Anywhere
Timeline
Laborer
Hunnington Ingalls Industries
12.2021 - Current
Assistant Manager
BJ Kitchen & Flooring
01.2017 - 09.2018
Customer Service Representative
Maximus
05.2014 - 11.2021
High School Diploma -
Tylertown High School