Sibave Mashingaidze
Hospitality
San Francisco
Summary
Dynamic Guest Service Representative with Wyndham Resorts, skilled in delivering exceptional customer service and adept at managing guest accommodations. Recognized for resolving complaints diplomatically, fostering loyalty, and enhancing guest experiences. Detail-oriented and flexible, with strong computer skills to ensure accurate information delivery and a welcoming atmosphere.
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Wyndham Resorts
01.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Guest Service Representative
Extended Stay America
01.2023 - 01.2024
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained accurate and up-to-date records of guest information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted with luggage handling, valet services and concierge services.
- Scheduled and confirmed restaurant reservations for guests.
Customer Service Representative
Turbo Taxi
01.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
City College of San Francisco
San Francisco, CA01-2021
High School Diploma -
Samuel Centenary Academy
Ce01-2020
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Guest orientation
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Xhosa
Limited Working
Interests
- Team Sports
- Strategy Games
- Reading
- Music
Affiliations
- City College of San Francisco Recruit Team
Software
Opera Cloud
Microsoft Word
Microsoft Excel
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsPaid sick leavePersonal development programsTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Representative
Wyndham Resorts
01.2024 - Current
Guest Service Representative
Extended Stay America
01.2023 - 01.2024
Customer Service Representative
Turbo Taxi
01.2022 - 12.2023
GED -
City College of San Francisco
High School Diploma -
Samuel Centenary Academy
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