Sibel Nelms
Spearfish,SD
Summary
Organized and detail-oriented with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo Bank, N.A.
Spearfish, SD
07.2019 - 04.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Provided assistance to other tellers during peak business hours as needed.
Front Desk Ambassador
Akela Spa
Deadwood, SD
05.2014 - 05.2016
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Maintained detailed records of financial transactions including client payments, deposits and refunds.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
Education
Some College (No Degree) - Economics
Johannes Gutenberg Mainz
GermanySkills
- Account development and retention
- Organized and dependable
- Good planner in prioritizing workload
- Experience in negotiating with prospective customers at all levels
- Strong Consultative Selling Skills, ability to understand customer needs and requirements
- Excellent problem solving skills and ability to prioritize
- Multilingual - English, German & Turkish
- Friendly outgoing personality, confident and enthusiastic
- Good Team Player with ability to build and maintain relationships
- Strong verbal communicator
- Work well independently
Languages
German
Professional
Turkish
Professional
Certification
- · Completed Certification for AT&T as Retail Sales Consultant
Affiliations
- Hiking or Exploring Trails with my dog's, daily.
- Gym/Infrared Sauna/meditation, daily
- Vaunter work elderly/children animals
- International cooking weekly
- International traveling once a year
References
References available upon request.
Timeline
Bank Teller
Wells Fargo Bank, N.A.
07.2019 - 04.2024
Front Desk Ambassador
Akela Spa
05.2014 - 05.2016
Some College (No Degree) - Economics
Johannes Gutenberg Mainz
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