SIBI KALARIKKAL
Columbus,OH
Summary
Operations manager leading high-volume receiving, outbound, and e-commerce fulfillment with a focus on throughput, accuracy, and on-time delivery. Led 70+ associates, met UPH, DPMO, and SLA targets, and improved flow through forecasting, coaching, and process redesign.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager, Operations I - Outbound Singles
AMAZON FULFILLMENT CENTER
West Jefferson, OH
01.2026 - Current
- Led 70+ associates in outbound singles, supporting daily performance, safety, and quality across pick, pack, slam, and ship dock workflows.
- Managed outbound flow from pack to slam to ship dock, keeping packages moving with no critical delays.
- Led outbound operations through peak volume, overtime staffing, and accelerated SLA targets.
- Met or exceeded UPH, DPMO, and on-time departure targets during peak and non-peak periods.
- Developed contingency plans for volume spikes, equipment downtime, and trailer shortages to ensure operational continuity.
- Coached associates through daily standups and feedback, fostering higher productivity and engagement.
- Partnered with ICQA, Learning, HR, and Facilities on staffing, training, inventory accuracy, and equipment readiness.
- Worked with process engineers on workflow improvements that increased throughput and reduced idle time.
SHIPPING & RECEIVING COORDINATOR / E-COMMERCE OPERATIONS MANAGER
Zathan's
The Village, OK
01.2024 - 12.2025
- Oversaw daily fulfillment operations processing over 500 weekly orders, achieving SLA compliance and maintaining 99% on-time delivery.
- Managed full-cycle operations for a third-party Amazon storefront, including inventory sourcing, receiving, order fulfillment, and customer service.
- Coordinated with suppliers to procure and restock inventory, maintaining optimal stock levels and minimizing fulfillment delays.
- Inspected and verified inbound inventory; coordinated packaging, labeling, outbound shipments, and carrier scheduling.
- Monitored sales, inventory, and fulfillment metrics, implementing process improvements that decreased fulfillment errors by 20%.
- Handled product listings, pricing strategies, and keyword optimization to improve product visibility and sales performance.
- Resolved customer inquiries, returns, and complaints professionally, maintaining strong seller ratings and positive feedback.
TEAM LEAD (PART-TIME)
Hobby Lobby Distribution Center
Oklahoma City, OK
06.2024 - 08.2024
- Lead daily department workflow by assigning tasks, directing associates, and maintaining steady productivity.
- Trained new team members on job duties, equipment use, safety standards, and store procedures to ensure effective onboarding.
- Monitor work quality and accuracy, providing coaching and corrective guidance.
- Resolved workflow issues, customer concerns, and associate questions to ensure seamless operations.
- Communicate shift updates, staffing needs, and operational concerns to supervisors and management.
- Supported inventory control by overseeing stock movement, organizing merchandise, and assisting with counts to maintain accurate inventory levels.
ASSOCIATE TEAM LEAD
Karlan Favors LLP
Malappuram, Kerala
02.2019 - 03.2023
- Lead daily team operations by assigning tasks, setting priorities, and maintaining workflow continuity.
- Troubleshot workflow issues and reallocated labor to resolve bottlenecks and maintain operational flow.
- Coach associates on performance expectations, safety practices, and standard operating procedures.
- Coordinated breaks, monitored attendance, and ensured full staffing coverage to support shift leadership.
- Train new hires on job duties, equipment usage, and department standards to accelerate onboarding.
- Updated leadership on workflow status, associate concerns, and operational needs to facilitate informed decision-making.
Education
MASTER OF SCIENCE - MANAGEMENT AND LEADERSHIP (MSML)
Western Governors University
07-2026
BACHELOR OF BUSINESS ADMINISTRATION - LOGISTICS & SUPPLY CHAIN
DY Patil University
10-2025
Skills
- Inventory Management, Team Leadership, Performance Management, Project Management, Technology Adoption
- Cost Reduction, Warehouse Management Systems, Outbound Operations Management, Financial Oversight, Hiring & Onboarding
- Performance Management
- Hiring & Onboarding
- Department coordination, Labor forecasting, Cross-functional collaboration
- Technology Adoption
- Logistics coordination
Certification
- CERTIFICATE IN VALUE CHAIN MANAGEMENT January 2026
- HEALTHCARE CHANGE LEADERSHIP CERTIFICATE February 2019
Timeline
Manager, Operations I - Outbound Singles
AMAZON FULFILLMENT CENTER
01.2026 - Current
TEAM LEAD (PART-TIME)
Hobby Lobby Distribution Center
06.2024 - 08.2024
SHIPPING & RECEIVING COORDINATOR / E-COMMERCE OPERATIONS MANAGER
Zathan's
01.2024 - 12.2025
ASSOCIATE TEAM LEAD
Karlan Favors LLP
02.2019 - 03.2023
MASTER OF SCIENCE - MANAGEMENT AND LEADERSHIP (MSML)
Western Governors University
BACHELOR OF BUSINESS ADMINISTRATION - LOGISTICS & SUPPLY CHAIN
DY Patil University