Sibia Manzanarez
Phoenix,AZ
Summary
Adept at driving market share growth and spearheading innovative strategies, I excelled at Arizona Public Service Co, enhancing supplier diversity and category performance. Leveraging analytics and market insights, I boosted efficiency and team productivity. My blend of forecasting acumen and leadership has consistently fostered strong relationships and operational excellence.
Overview
19
19
years of professional experience
Work History
Dealership Management Trainee
Ford Motor Company
Miami, FL
05.2023 - 12.2025
- Collaborated with senior management to ensure successful implementation of projects.
- Evaluated employee performance against established goals and objectives.
- Resolved customer issues efficiently to build loyalty.
Supplier Diversity Program Manager
Arizona Public Service Co
Phoenix, AZ
03.2019 - 05.2024
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Managed external client and business partner relationships.
Category Manager
Arizona Public Service Co
Phoenix, AZ
01.2017 - 02.2019
- Developed and implemented category strategies to increase market share for assigned categories.
- Analyzed sales data to identify opportunities for growth in specific product lines.
- Evaluated vendor performance on a quarterly basis to ensure quality standards were met or exceeded.
- Utilized analytics software such as Excel, Tableau, and Power BI to track KPIs related to category performance.
- Researched industry best practices and emerging trends in order to remain competitive in the marketplace.
- Collaborated with suppliers to determine strategies for improving sales and profit.
Customer Service Supervisor
Arizona Public Service Co
Phoenix, AZ
02.2014 - 12.2016
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
Buyer
Arizona Public Service Company
Phoenix, AZ
04.2007 - 02.2014
- Negotiated pricing and delivery terms with suppliers.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
Education
MBA - Business
Grand Canyon University
Phoenix, AZ12-2011
Bachelor of Science - Supply Chain Management
Arizona State University
Tempe, AZ05-2003
Skills
- Marketing promotions
- Innovation management
- Staffing requirements
- Procedural improvements
- Marketing
- Forecasting skills
Affiliations
- English and Spanish
- Arizona Latino Arts and Cultural Center Board of Directors
Timeline
Dealership Management Trainee
Ford Motor Company
05.2023 - 12.2025
Supplier Diversity Program Manager
Arizona Public Service Co
03.2019 - 05.2024
Category Manager
Arizona Public Service Co
01.2017 - 02.2019
Customer Service Supervisor
Arizona Public Service Co
02.2014 - 12.2016
Buyer
Arizona Public Service Company
04.2007 - 02.2014
MBA - Business
Grand Canyon University
Bachelor of Science - Supply Chain Management
Arizona State University