Summary
Overview
Work History
Education
Skills
References
Cover Letter
Software
Languages
Yoga and Meditation
Timeline
Generic

Sibila Velasco

Customer Service Representative
Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Expert at providing relevant information and options to successfully resolve issues.

Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Experiences Call Center professional offering polished communication skills.

I bring excellent organizational skills and talent for overcoming customer objections.

Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Elderly Caregiver Coordinator

Help at Home
02.2024 - Current
  • Perform routine and clerical tasks.
  • Exceeded team goals and collaborated with staff.
  • Ensure client satisfaction and support for caregivers.
  • Scheduling, following up with clients to maintain excellent relations.
  • Resolved customer complaints and ensured an excellent outcome.
  • Maintained a clean, safe, and well-organized patient environment documentation.

Special Project Coordinator & Life Coaching (Contract)

Self-employed
08.2017 - Current
  • Helping clients to organize, align ideas, and bring forward individual goals to achieve a balance between work and life.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Created job files for each project and maintained current data in each file.
  • Prepared meeting agendas and minutes for distribution and record keeping.

Caregiver & Nutrition (Contract)

Broad Street Homecare
05.2024 - 08.2024
  • Caregiver for a cancer survivor client.
  • Special diet and medicine reminder.
  • Change of Nutrition, implementing special diet, yoga exercises, and breathing techniques, to achieve wellness.
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patient, reducing risks, and ensuring optimal health outcomes.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Prepared nutritious meals according to dietary restrictions, supporting client'' overall health through balanced nutrition.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs, and preferences.
  • Assisted patient with self-administered medications.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.

Refund Advocate

E & P Refund Advocate
03.2022 - 11.2023
  • Customer Management.
  • Delivered friendly service and offered expert support in every interaction.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Closing sales and ensuring moving prospects to the pipeline.


Front Sales & Coordinator

Cleanstart Cleansing Holistic Spa
05.2020 - 03.2022
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

Medical Assistant Certified - Health Services Administration

Florida Career College
Hialeah, FL
01.2020

Tech Sales & Customer Management

UVARO
Remote
11.2022

Skills

Listener

Great Communicator

Organizational

Teamwork

Leadership

Active Listening

Call Management

Complaint resolution

Problem-solving abilities

References

  • Eduardo Diaz, 786-281-9440
  • Cristy Desir, 646-202-3151
  • Domenica Rubira, 305-570-7917

Cover Letter

I am Sibila Velasco, and I am writing this cover letter for Customer Service positions. I am very interested in this type of role since I’ve been working with clients directly for years. I also believe I have the skills necessary to represent a company and to excel in my performance. As I already mentioned, I have worked in customer service for many years, and I have a proven track record of providing excellent customer service. Patience and empathy are my strongest qualities. I can make people heard and cared. An expert in managing customer complaints in a professional way while at the same time building rapport. In addition to my customer service skills, I also have excellent communication and interpersonal skills. Work well under pressure and I am always calm and collected in difficult situations. I believe that I would be an excellent Customer Service Representative looking for and I am eager to utilize my skills and experience in this role. I am confident that I would be an asset to your team and make a positive contribution to your company. Thank you for your time and consideration. Sincerely, Sibila Velasco

Software

QuickBooks

Salesforce

Excel

Google Documents

Google AI

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Yoga and Meditation

I started the practiced of  Ashtanga Yoga in 2014. In 2015 I traveled to India to study for a month, and this has been one of the most amazing experiences I lived. 

Yoga has taught me to maintain balance emotionally and physically, and apply it generally in my life.

Timeline

Caregiver & Nutrition (Contract)

Broad Street Homecare
05.2024 - 08.2024

Elderly Caregiver Coordinator

Help at Home
02.2024 - Current

Refund Advocate

E & P Refund Advocate
03.2022 - 11.2023

Front Sales & Coordinator

Cleanstart Cleansing Holistic Spa
05.2020 - 03.2022

Special Project Coordinator & Life Coaching (Contract)

Self-employed
08.2017 - Current

Medical Assistant Certified - Health Services Administration

Florida Career College

Tech Sales & Customer Management

UVARO

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Sibila VelascoCustomer Service Representative