Sibley Ortiz
Auburn ,United States
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Collection's Division Head
Suttell & Hammer
09.2020 - Current
- Supervised daily planning, coordination and administration for division operations.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Established clear and consistent policies and procedures.
- Communicated and collaborated with stakeholders to achieve division objectives.
- Built relationships with customers and community to establish long-term business growth.
- Implemented brand and demand strategies to meet revenue targets for business services and products.
- Investigated and resolved customer complaints to foster satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Training Manager
Suttell & Hammer
05.2017 - 09.2020
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Directed training programs and development paths for managers and supervisors.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Education
Bachelor of Science - Business Management
Brigham Young University - Idaho
Rexburg, IDSkills
- Customer Engagement Strategies
- Vendor Contracts
- Policy Management
- Customer Accounts Management
- Planning and Prioritization
- Sales and Marketing
- Strategic Partnership
- Customer Needs Assessments
- Brand Awareness
- Developing Partnerships
- Client Acquisition
Languages
Spanish
Native or Bilingual
Timeline
Collection's Division Head
Suttell & Hammer
09.2020 - Current
Training Manager
Suttell & Hammer
05.2017 - 09.2020
Bachelor of Science - Business Management
Brigham Young University - Idaho
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