Sibreana Rosser
Winston,Georgia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Centralized Scheduler
Piedmont Hospital Atlanta
2023.01 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Communicated proactively with colleagues about potential bottlenecks in patient flow to help prevent delays and maintain smooth operations throughout each day.
- Contributed to process improvements by identifying areas for increased efficiency within the centralized scheduling system.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Secretary / Administrator
Piedmont Transplant Institute
2000.01 - 2023.01
- Manage the daily administrative operations of the medical facility; answer a high-volume of incoming phone calls on a multi-line system, respond to inquiries or requests, produce reports, compose correspondence and update and maintain confidential files
- Serve as a direct liaison between cross-functional teams and external parties; facilitate clear communication throughout all channels and disseminate information
- Schedule new patient appointments and coordinate referrals for potential transplant recipients; manage internal schedules
- Prepare proper documentation to ensure timely insurance approvals and obtain prior approvals and clearance from insurance companies for transplant candidates; achieves compliance with procedures
- Initiate contact with internal and external sources to obtain patient referrals, pre-certification, and authorizations; respond to and effectively resolve complex certification, admissions and billing issues
- Work in collaboration with transplant coordinators, patient care managers, and program teams to ensure patient eligibility and expedite the placement and transplantation process; exceeded all goals.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
J C Murphy High School
Atlanta, GA05.1988
Skills
- Team Leadership & Collaboration
- Hospital Setting /Physicians Office
- Strong Oral and Written Communication Strengths
- Medical Terminology
- Insurance Verifications/Precertification
- ICD-9/CPT Medical Coding Expert
- Medical Administration & Customer Service
- EMR
- Data entry proficiency
- Authorization / Insurance Verification
- Maintaining confidentiality
- Deadline-oriented
Technology Snapshot
- Epic System
- STAR Navigator
- Quest
- Tele-Results
- Passport
- Medical Manager
- 10-Key by Touch and Keyboarding
- UNOS Listing
- Microsoft Office Suite
- Mac and PC Proficiencies
- Quickly learns new Programs
Timeline
Centralized Scheduler
Piedmont Hospital Atlanta
2023.01 - Current
Secretary / Administrator
Piedmont Transplant Institute
2000.01 - 2023.01
High School Diploma -
J C Murphy High School
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