Writing
ROSE BOLTON
Student
Tucson,AZ
Summary
My objective with the Foundation for International Education is to gain important insight into the diversity and cultural differences in the given position or company. Through this internship, I hope to be able to understand the culture of Ireland better as well as the chosen position and how they connect. Additionally, how the chosen position intertwines with my future career goals. My future aspirations are currently set on becoming an editor for a publishing company. However, I am also extremely passionate about creative writing in all forms and enjoy reading diverse stories as well. It is important to me to seek a unique perspective through this internship that I can bring with me into new experiences and general life.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Hostess
Yard House
Tucson, USA, USA
11.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Sales Associate
GameStop
Tucson, USA, USA
10.2019 - 10.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Developed, marketed and sold full range of products and support services.
Guest Experience Lead
McDonald’s
Tucson, USA, USA
01.2018 - 07.2018
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Restocked and organized merchandise in front lobby.
- Collected and authorized payments of guests.
- Replenished and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Arts - Professional And Technical Writing
08.2021 - Current
- Received Phi Theta Kappa Scholarship
- Member of Phi Theta Kappa Honor's Society
- Received Thomas E. Campbell Scholarship
- Awarded institutional University Grant
Associate of Arts - History
10.2020 - 07.2021
GED -
05.2019 - 05.2019
Skills
High-volume dining
To-go order preparation
Bar terminology
Hospitality service expertise
Guest seating arrangements
Group reservations management
Interactive communication skills
Editing
Creative writing
Graphic design
Interests
Graphic Design
Video Games
Editing
Cinematography
Timeline
Hostess - Yard House
11.2021 - Current
University of Arizona - Bachelor of Arts, Professional And Technical Writing
08.2021 - Current
Pima Community College - Associate of Arts, History
10.2020 - 07.2021
Sales Associate - GameStop
10.2019 - 10.2020
Pima Community College - GED,
05.2019 - 05.2019
Guest Experience Lead - McDonald’s
01.2018 - 07.2018