Sibusiso Mavimbela

• Multi-Disciplinary Service Coordination & Solutions Render an efficient and effective Multi-Disciplinary Coordination Service and Solution by:.
• Participating in the planning and execution of Multidisciplinary and law enforcement operations in the Region.
• Implementing Integrated Service Delivery as per Service Delivery Plans (SDBIP) timelines and annual performance outcomes.
• Coordinating and facilitating timeous interventions in regard to programs related to the road map and other related policies, laws and legislations (KleenaJoburg, A re Sebetseng, 120 Days of Accelerated Service Delivery projects).
• Participating in Regional Visible Service Delivery meetings, JOC and in forums/committees of relevant stakeholders.
• Liaising with relevant stakeholders and monitoring all regional projects executed in the Region.
• Identifying and reporting possible urban decay and systematic decline encountered in the Region.
• Participating and Coordinating Service Delivery and law enforcement education campaigns conducted for the purpose of ensuring legislative compliance.
• Convening meetings with all relevant stakeholders and arranging site visits with the service delivery agencies.
• Compile a database of all relevant stakeholders in areas of responsibilities (including regular City users such as business, residents, hawkers, taxi’s etc.).
• Liaising with stakeholders on a regular basis and identifying issues from such stakeholder engagement to inform service delivery and Law Enforcement requirements.
• Assisting the Manager Multidisciplinary Coordinating Solutions in managing the implementation of financial controls/procedures and providing information to support financial planning processes.
• Consolidate and Submit weekly, monthly and quarterly reports regarding Service Delivery and Law Enforcement interventions in the Region.
• Track, evaluate and monitor physical inspections and provide feedback in terms of the information received from the relevant call logging / tracking system, the Public Participation database and Visible Service Delivery task team meetings by means of: Execute special inspections on critical issues by means of: Providing and ensuring efficient resolution of issues raised by Management, internal departments and members of public by means of telephone calls, letters or e-mails addressed to responsible officials.
• Ensure regular attendance, active participation and involvement in the ongoing improvement of systems such as the IDP, SDF, SDBIP and RSDF processes so contribute on issues affecting the Region.
• Liaise and maintain an effective working relationship with the community, ward Councilors’, all relevant Council departments, Business Stakeholders, Provincial and National Government Departments so that there is a stable network of support and a clear understanding of the needs of the Region.
• Provide information to facilitate the development of the growth and development/spatial strategies and business plans of the Region (eg.
• Compile and escalate all unresolved service delivery failures to the necessary entity or department.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Performed performance management reviews assessing each employee's performance and developed improvement plans.

1. Provide and ensure service delivery by means of inspections, monitoring and tracking of problems within the Region.

2. Track, evaluate and monitor physical inspections and provide feedback in terms of the information received from the relevant call logging / tracking system, the Public Participation database and Visible Service Delivery task team meetings by means of:

3. Execute special inspections on critical issues by means of:

· Providing and ensuring efficient resolution of issues raised by Management, internal departments and members of public by means of telephone calls, letters or e-mails addressed to responsible officials.

· Conducting physical inspections to determine the extent (origin, symptoms and impact) of each problem issue.

• Completing a register and logging calls on the relevant call logging / tracking system.
• Providing the complainant(s) with relevant feedback that is informed by the interventions put in place to address the problem issue.

4. Ensure regular attendance, active participation and involvement in the ongoing improvement of systems such as the IDP, SDF, SDBIP and RSDF processes so as to be able to provide relevant feedback and advice on ward specific issues at ward committee meetings.

5. Liaise and maintain an effective working relationship with the community, ward Councilors’, all relevant Council departments, Business Stakeholders, Provincial and National Government Departments so that there is a stable network of support and a clear understanding of the needs of the Region.

6. Provide information to facilitate the development of the growth and development/spatial strategies and business plans of the Region (eg. IDP, RSDF and SDBIP).

7. Conduct inspections on the infrastructure and facilities of all Council departments and MEs in the Region and report on their status.

8. Report on the actual progress of all capital projects identified in the area.

9. Compile and escalate all unresolved service delivery failures to the necessary entity or department.

10. Participate actively in campaigns relating to by-law enforcement in the Region.

11. Participate in all Regional activities as required by the Group Head and Regional Director of the Region.

12. Coordinate monthly Joburg 10 Plus Programme meetings in conjunction with the ward Councilors and take minutes of the meeting.

Participate and assist with urban cleansing campaigns as scheduled in the region.

• Process and Submit night shift allowances.
• Process and submit travel allowances.
• Handling Public holidays claims.
• Receiving Payments for PDP`s, Fire-Arm licenses application, RAF copies and Statements.
• Banking of cash (Complete banking records and physically taking money to the bank).
• Handling telephone accounts.
• IRP 5`s.
• And these other admin duties:-.
• Telephone Handling.
• Faxing.
• Filling.

• Data Typist Senior.
• Registering Dockets on Cas System.
• Suspects Charging on Cas System.
• Pin- Mapping (Hot spots) on GIS System.
• Circulation of Motor Vehicles, Fire-arms, Goods and People on the system.
• Receive, Register and transfer complaints.
• Train new recruits.
• Attend to complaints at the CSC (Customer Service Centre) office.
• Opening of dockets.
• Registering of evidence.
• Closing dockets.
• Registering SAP 13 items (Evidence).
• Telephone handling.
• Liaison with Detective department.
• Assign dockets for investigation.