SIBY ABRAHAM
Lakeland,Florida
Summary
Knowledgeable Finance Administrator adept at managing accounts payable and receivable, as well as providing payroll, reporting and audit support. Highly detail-oriented and organized with excellent planning and communication skills. Strong multitasker and problem-solver excels in fast-paced business support positions. Skilled Administrative professional with experience in financial operations and understanding of business needs.
Overview
15
15
years of professional experience
Work History
Finance Administrator
JS Wellness And Hydration
03.2020 - Current
- Completed clerical and data entry tasks to optimize financial procedures.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
Workforce Analyst
Primo Water Corporation
03.2019 - 12.2020
- Collaborate with Contact Center leaders, business partners, resource management supervisors, and analysts to ensure productivity, scheduling, and budget objectives are met.
- Implement best practices in workforce management across all sites to ensure consistent processes and procedures.
- Utilize intraday forecasting tools to assist with analyzing real-time staffing requirements needed to meet service level of 90% and workload allocation objectives and analyze trends and key metrics to make recommendations to optimize call times and efficiency performance.
- Set and adjusted schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks, and PTO requests.
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
Customer Service Advocate
Primo Water Corporation
01.2018 - 03.2019
- Investigated billing inquiries and promptly escalated complex service and billing issues to designated resources by communicating and coordinating with internal departments
- Achieved quality and productivity target of 90%, exceeding corporate goal
- Conducted through analysis of claims and escalations for proper inquiry resolution and final disposition of payment on time
- Established internal strategic relations and partnership building- building skills to provide consistent, reliable, and customized member/stakeholder service interactions.
- Helped alarge volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Audit Specialist, Fixed Term
PricewaterhouseCoopers, PWC
08.2016 - 02.2017
- Collaborated in external audits for US clients that included assessing corporate governance, performing substantive testing, and assessing controls related to reporting critical and significant financial information
- Performed operational, financial, and compliance audits to verify accuracy, efficiency, and effectiveness per departmental standards
- Served as Primary Specialist on Tampa Service Delivery Center requests requiring collaboration with Engagement Teams at client locations around the country to ensure timely, complete, accurate deliverables
- Performed supporting audit procedures, including Full Scope Financial Statement Tie-outs such as 10-K10-Q, including footing, recalculation, and internal consistency in adherence to US GAAP standards, Manual Control Testing, Lead Schedules, Tests of Details, SSAE 16, Analytics Assistance, and Supplemental Audit Services
- Management of Audit Database (Aura 6.2), including exporting/importing controls, generating lead schedules, and updating audit task workflows and EGAs throughout the phases of the audit
- Leverage firm management database (Retain) to allocate team resources, estimate budgets, forecast capacity to oversee, and ensure projects' accuracy and timeliness
- Identify areas of risk and opportunities to improve business processes and potential fraud and misstatement following Yellow Book, PCAOB, GAO/GAGAS, and other federal regulations.
Internal Help Desk (IHD) Team Assistant Manager
GC Services
05.2009 - 08.2016
- Oversaw a team of 15 account supervisors tasked with auditing Verizon Corporate Finance customer accounts for billing and payment errors; corrected and reconciled accounts
- Generated payment data reports
- Prepared responses for official corporate complaints filed through the FCC, PUC, attorney general's office, and state commission office, including cases involving litigation
- Managed timecards, team schedules, and annual performance evaluations
- Created training documents for telecom collections; train current employees on process and policy changes
- Led the team to achieve 3% year-over-year improvements in customer-resolution rates, closed process, and training gaps through ongoing feedback to management
- Achieved a personal customer-resolution rate of 100% in 2013, 2014, and projected and on pace to repeat in 2015
- Decreased customer escalations 23.25 % year-over-year
- Resolved financial issues in collaboration with executive escalation (corporate) and social media teams as a primary point of contact with customers
- Improved collections 3.5% and reduced bad debt with improved risk assessments based on the analysis of initial credit decisions versus histories of established accounts
- Reduced churn by 3.5% with team meetings, training updates, and team-building activities during the eight-week development program designed to improve supervisory skills
- Submitted weekly performance reports.
Education
Bachelor of Science in Business Analytics -
University of South Florida
Tampa, Florida01.2021
Bachelor of Science in Management and Finance -
University of South Florida
Tampa, Florida01.2013
Skills
- Expense Tracking
- Invoice Preparation
- Transaction Monitoring
- Month-End Closings
- Audit Assistance
- Regulatory Compliance
- Business Correspondence
- Reporting Proficiency
- Data Analysis
- Operational Reporting
- Quality Assurance
Timeline
Finance Administrator
JS Wellness And Hydration
03.2020 - Current
Workforce Analyst
Primo Water Corporation
03.2019 - 12.2020
Customer Service Advocate
Primo Water Corporation
01.2018 - 03.2019
Audit Specialist, Fixed Term
PricewaterhouseCoopers, PWC
08.2016 - 02.2017
Internal Help Desk (IHD) Team Assistant Manager
GC Services
05.2009 - 08.2016
Bachelor of Science in Business Analytics -
University of South Florida
Bachelor of Science in Management and Finance -
University of South Florida
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