Sicilee Ramsey
Kansas City,MO
Summary
Proven leader in customer service, adept at complaint resolution and escalation management, enhanced client satisfaction through meticulous record-keeping and proactive service problem-solving. Skilled in verbal communication and coaching, consistently implemented effective training processes, boosting team efficiency and product quality.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hallmark Gold Crown
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
Client Service Representative
Saving Sight/Vital Tears
09.2021 - 05.2023
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Completed data entry tasks with accuracy and efficiency.
- Promptly responded to inquiries and requests from prospective customers.
Quality Lead Technician
Biolife Plasma Services
01.2018 - 09.2021
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Proposed corrective actions to address recurring quality issues.
- Maintained quality documentation and records for conformance with relevant standards.
Shift Leader
Sonic Drive-In
01.2015 - 01.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Distributed necessary tasks and duties during each shift.
- Quickly and efficiently resolved complaints and escalated issues.
Education
Associate of Science - Practical Nursing
Metropolitan Community College
Kansas City, MO05-2027
High School Diploma -
Oak Grove High School
Oak Grove05-2017
Skills
- Complaint resolution
- Call center procedures
- Cash handling expertise
- Verbal and written communication
- Escalation management
- Coaching and mentoring
Timeline
Customer Service Representative
Hallmark Gold Crown
06.2023 - Current
Client Service Representative
Saving Sight/Vital Tears
09.2021 - 05.2023
Quality Lead Technician
Biolife Plasma Services
01.2018 - 09.2021
Shift Leader
Sonic Drive-In
01.2015 - 01.2018
Associate of Science - Practical Nursing
Metropolitan Community College
High School Diploma -
Oak Grove High School
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