Sicily Henderson
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Outstanding leadership qualities and fast decision maker. Able to assume responsibility to complete tasks in a calm manner, confident, and composed in tense situations Ability to handle diverse job responsibilities efficiently. Proficient and knowledgeable in office operations. Motivated, diligent, and highly efficient. Detail oriented with a strong work ethic. Positive influence in the work environment, excellent problem solver and communicator, able to multi-task. Willing to take on new challenges and determined to excel. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
Realtor
Graham & Associates, Platinum Real Estate
2017.06 - Current
- Study property listings, interview prospective clients.
- Accompany clients to property site and educate clients with the process details and also throughout the process.
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Write contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Negotiated, facilitated, and managed real estate transactions.
- Seeks information to understand and resolve problems during entire process.
- Coordinates viewings, inspections and appraisals using flexibility with scheduling.
- Maintained connections with clients to encourage repeat business and referrals.
- Performed the utmost customer service to clients and potential clients to ensure that they are always satisfied with my help.
Account Clerk II
CA Dept of Corrections- RAO
2006.11 - 2015.05
- Using guidelines from the State Administrative Manual and all applicable laws, perform work in SAP, a complex data entry system, on a daily basis for invoice processing, corrections, reversals, updating Vendor information, multiple data system entry, and reviewing of accounting and fiscal year end records and reports
- Audit and code vendor invoices and claim schedules
- Responsible for check issuance on a daily basis to institutions for Parole
- Box replenishments, individual inmate payments, and all vendor payments
- Make initial attempts to resolve problems with vendors and/or institutions using effective communication and tact.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Set up and updated Excel spreadsheets to track financial data.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
Office Assistant
State Compensation Insurance Fund
2004.04 - 2006.11
- Completed all closings on claims and data entry for claim information
- Relief switchboard operator
- Completed clerical tasks such as filing, copying, and distributing mail.
- Filed paperwork into the appropriate claims adjusters files.
Customer Service Representative
ACS
2001.12 - 2003.09
- Handled borrowers inquiries and suggestions courteously and professionally.
- Actively listened to borrowers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of borrowers calls with minimal wait times.
Server / Waitress
Magic Johnson's TGI Friday's
1999.11 - 2001.12
- Provided excellent customer service to patrons inside a busy restaurant.
Supervisor
Video
1996.11 - 1998.08
- Provided excellent customer service to patrons inside the store
- Helped maintain a clean environment
- Supervised employees
- Managed and kept record of all transactions, ran reports and made sure that all monies were accounted for at end of the night
- Made bank deposits when store opens.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Handled cash and credit card transactions on a daily basis.
Education
Real Estate License - Real Estate
America West Real Estate Licensing
Bakersfield, CA06.2017
Skills
- Market Research
- Sales Development
- Customer Service
- Supervising
- Accounts Payable
- Accounts Receivable
- Payroll
- Complex Data Entry
- Scheduling, Invoicing
- Phones
- Cash handling, cashiering
- File Case Management
- Typing-50 words per minute
- Familiar with ICD-9 coding
- Familiar with medical terminology
Timeline
Realtor
Graham & Associates, Platinum Real Estate
2017.06 - Current
Account Clerk II
CA Dept of Corrections- RAO
2006.11 - 2015.05
Office Assistant
State Compensation Insurance Fund
2004.04 - 2006.11
Customer Service Representative
ACS
2001.12 - 2003.09
Server / Waitress
Magic Johnson's TGI Friday's
1999.11 - 2001.12
Supervisor
Video
1996.11 - 1998.08
Real Estate License - Real Estate
America West Real Estate Licensing
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