Sicily Hill
Saratoga Springs,Utah
Summary
Dynamic professional with over 20 years of providing fantastic customer service to the public. Expert in handling and organizing sensitive information and documentation. Proficient in managing multiple priorities. Strong ability to track and report compliance information, while providing aid in the successful completion of compliance requirements. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
DMV Technician
Utah State Tax Commission
10.2023 - Current
- Update account information to maintain customer records.
- Handle customer inquiries and suggestions courteously and professionally.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilize customer service software to manage interactions and track customer satisfaction.
- Exhibit high energy and professionalism when dealing with clients and staff.
Guest Service Representative
Amara MedSpa
05.2023 - 10.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction, in prompt and courteous manner.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Designer
Arive Homes
08.2021 - 08.2022
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Applied skill in color theory and composition to bring client visions to fruition.
Compliance Specialist
Utah State Department Of Commerce/DOPL
07.2017 - 11.2021
- Create and maintain files for professional licensee's that are on a probationary status with the State of Utah.
- Ensure that licensee's comply with the terms of their Stipulation and Order. Communicate expectations with licensee's to help guide them through the probation process for the duration of the agreement. Monitor and track progress, and notify Bureau Manager(s) if the licensee is out of compliance with the terms of the Order.
- Handle sensitive information professionally and discreetly.
- Present compliance information to the Board of Directors for each of the professions I handled.
- Recommend additional disciplinary actions for non-compliance when necessary. Organize and maintain a secure filing system for all correspondence of sensitive documents
Licensing Specialist
Utah State Department Of Commerce/DOPL
06.2016 - 07.2017
- Responsible for processing applications for professional licenses; ensuring accuracy and completeness.
- Communicate directly with the public to facilitate renewals, answer questions, and make determinations regarding licensure.
- Access database resources to best respond to inquiries and case requirements.
- Work closely with Bureau Managers to provide background information on individual applications.
- Facilitate appeals and past due license renewals.
Postal Service Office Clerk
US Post Office
08.2015 - 06.2016
- Manage all office functions on weekends and assist management during weekdays.
- Provide exceptional customer service over the phone and in person.
- Maintain comprehensive training and understanding of procedures, policies, and federal regulations.
- Prepare data entry logs, monitor, and complete delivery to routes through newly implemented software.
- Assist mail carriers, and other personnel by making sure all packages intended for each specific route are scanned, organized, and distributed correctly for optimal team performance.
Office Clerk and Sales Specialist
Peerless Beauty Supply
04.2013 - 02.2014
- Provided exceptional customer service over the phone and in personal interactions.
- Advanced knowledge of industry including laws, regulations, and policies.
- Tracked physical inventory to analyze inventory data and reordering.
- Created and reported a detailed sales analysis to corporate weekly.
- Trained and managed all newly hired sales staff.
Owner Sicily's Salon
Self
09.2005 - 07.2012
- Managed all client scheduling, reminder calls, and workflow.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensured all sensitive and confidential client information data was handled appropriately.
- Managed all financials, office records, inventory, and order processing.
- Prepared and filed all tax records quarterly.
- Provided Hair and waxing services to a broad range of clientele.
- Maintain active licensure.
Education
Cosmetology Education
Von Curtis Academy of Hair Design
Provo, UT05.2000
High School Diploma -
Altamont High School
Altamont, UT05.1994
Skills
- Customer Service
- Verbal and Written Communication
- Financial Transactions
- Detail Oriented
- Information Protection
- Computer Skills
- Documentation and Reporting
- Positive Demeanor
Timeline
DMV Technician
Utah State Tax Commission
10.2023 - Current
Guest Service Representative
Amara MedSpa
05.2023 - 10.2023
Designer
Arive Homes
08.2021 - 08.2022
Compliance Specialist
Utah State Department Of Commerce/DOPL
07.2017 - 11.2021
Licensing Specialist
Utah State Department Of Commerce/DOPL
06.2016 - 07.2017
Postal Service Office Clerk
US Post Office
08.2015 - 06.2016
Office Clerk and Sales Specialist
Peerless Beauty Supply
04.2013 - 02.2014
Owner Sicily's Salon
Self
09.2005 - 07.2012
Cosmetology Education
Von Curtis Academy of Hair Design
High School Diploma -
Altamont High School
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