Sicily Laster
Charlotte,VA
Summary
Adept at elevating customer experiences and boosting sales, my tenure at Lowes honed my expertise in employee training and customer service. Leveraging a positive attitude and multi-tasking skills, I led teams to enhance productivity and resolve issues swiftly, significantly improving customer satisfaction and operational efficiency. Motivated Cashier Team Lead with 3 years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.
Overview
5
5
years of professional experience
Work History
Head Cashier
Lowes
04.2024 - Current
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Waitress
131 Main
01.2023 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Sales Associate
Banana Republic
12.2021 - 06.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Vagabond Trader
01.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Etsu
Johnson City, TNSkills
- Customer Service
- Positive Attitude
- Time management strength
- Multi-tasking skill
- Employee Training
- Verbal/written communication
- Coaching and Mentoring
- Problem-Solving
Timeline
Head Cashier
Lowes
04.2024 - Current
Waitress
131 Main
01.2023 - 03.2023
Sales Associate
Banana Republic
12.2021 - 06.2022
Sales Associate
Vagabond Trader
01.2020 - 11.2021
High School Diploma -
Etsu