Sicily Wafer
Saint George,USA
Summary
People-oriented professional with experience supporting clients, coordinating outreach, and managing day-to-day operations in fast-paced settings. Known for building trust, communicating clearly, and ensuring follow-through. Eager to launch a career in human resources by contributing to recruiting, onboarding, and workforce management efforts.
Overview
5
5
years of professional experience
Work History
Sales Account Executive
Encyrcle
Saint George, UT
01.2025 - 11.2025
- Identified and researched potential customers through cold calls, emails, LinkedIn, and other outreach methods in a fast-paced environment.
- Conducted high-volume outreach to engage prospects and schedule meetings or demos, demonstrating strong communication and organizational skills.
- Set up and connected with clients via Zoom to demo products, moving the sales pipeline forward and closing sales.
- Developed a strong understanding of company products and effectively communicated value propositions to potential clients, ensuring excellent customer service.
Lead Sales Associate
The Backpacker
Lafayette, LA
05.2024 - 09.2024
- Utilized point-of-sale (POS) systems proficiently to process transactions accurately and efficiently in a busy retail setting.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Provided personalized recommendations based on customers' needs, preferences, and budget constraints to maximize upselling opportunities and customer satisfaction.
- Managed inventory levels and organized merchandise displays for optimal presentation.
Customer Success Associate
CanopyEd
Baton Rouge, LA
11.2023 - 05.2024
- Provided ongoing training and support to customers, empowering them to maximize product value and achieve goals.
- Delivered technical support to end users, troubleshooting hardware and software issues to ensure customer satisfaction.
- Maintained accurate documentation of all support requests and resolutions in ticketing system, demonstrating attention to detail.
- Conducted user training sessions on various software applications to enhance productivity and efficiency.
Floor Shift Lead, Assistant Rental Gear Manager
Zion Adventure Company
Springdale, UT
03.2021 - 11.2022
- Supervised employees on shift, ensuring shop values and duties were upheld and delegating tasks as needed.
- Created a positive and motivated working environment, addressing employee needs and providing constructive feedback.
- Delivered exceptional customer service by greeting guests, answering questions, and assisting with bookings and reservations.
- Conducted thorough safety briefings for participants, ensuring understanding of equipment use, safety protocols, and guidelines.
Education
Bachelor of Arts -
Louisiana State University
Baton Rouge, LASkills
- Customer relationship management
- Sales pipeline management
- Product demonstrations
- Technical support
- Point-of-sale systems
- Market research
- CRM proficiency
- Team collaboration
- Upselling strategies
Timeline
Sales Account Executive
Encyrcle
01.2025 - 11.2025
Lead Sales Associate
The Backpacker
05.2024 - 09.2024
Customer Success Associate
CanopyEd
11.2023 - 05.2024
Floor Shift Lead, Assistant Rental Gear Manager
Zion Adventure Company
03.2021 - 11.2022
Bachelor of Arts -
Louisiana State University