Summary
Overview
Work History
Education
Skills
Timeline
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Sid Hopkins

Atlanta,GA

Summary

Highly-skilled staffing professional with extensive background in both account operations management as well as stakeholder satisfaction. Dynamics problem solver with first-rate skills in building relationships and resolving problems using both known practices as well as innovative solutions.

Overview

9
9
years of professional experience

Work History

Time Collection Specialist, Shared Services

EmployBridge
03.2023 - Current
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Managed payroll data entry and processing for 1500+ employees to comply with predetermined company guidelines.

Strategic Account Manager, Contact Centers

EmployBridge
03.2022 - 03.2023
  • Served as the primary point of contact for all account-related matters, building trust with key decision makers.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
  • Collaborated cross-functionally to address client needs promptly and efficiently.
  • Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.

Senior On-Site Manager, Contact Center

EmployBridge
07.2020 - 03.2022
  • Championed process improvements that streamlined operations and enhanced overall efficiency in candidate sourcing, screening, interviewing, and placement activities.
  • Briefed on staffing process and current openings at teammate meetings.
  • Oversaw contract compliance by regularly reviewing agreements with clients, mitigating risk exposure for both parties.
  • Reviewed applications and resumes to support hiring activities.

On-Site Manager, Contact Centers

EmployBridge
12.2019 - 06.2020
  • Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
  • Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

District Training Store Manager

Puma North America
04.2015 - 05.2019
  • Improved customer satisfaction by ensuring all employees received consistent, high-quality training on products and services.
  • Led new store openings, overseeing staffing, training, inventory management, and ensuring smooth transitions for customers and employees alike.
  • Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
  • Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.

Education

Bachelor of Science - Marketing And Accounting

North Georgia College & State University
Dahlonega, GA

Skills

  • Data entry proficiency
  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer Satisfaction
  • Relationship Building

Timeline

Time Collection Specialist, Shared Services

EmployBridge
03.2023 - Current

Strategic Account Manager, Contact Centers

EmployBridge
03.2022 - 03.2023

Senior On-Site Manager, Contact Center

EmployBridge
07.2020 - 03.2022

On-Site Manager, Contact Centers

EmployBridge
12.2019 - 06.2020

District Training Store Manager

Puma North America
04.2015 - 05.2019

Bachelor of Science - Marketing And Accounting

North Georgia College & State University

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Sid Hopkins