ISIDRO (SID) RIOS III
Gilroy,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Strong focus on team collaboration and adaptability for reliable support and smooth operations. Proactive approach to identifying and addressing issues, with a keen focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
AE/ Application Specialists
JOHNSON CONTROLS INC, Johnson Controls
08.2019 - Current
- AE Lead for Hardware Maintenance team (7 member team) of Global projects, supervising work of programmers, assigned tasks and monitored performance against targets.
- Assisted in development of product documentation, creating easy-to-follow user guides and manuals. (Spaceview)
- Streamlined communication between departments by establishing clear channels for sharing information.
- Provided training and support to end-users, ensuring smooth adoption of new technologies. (Spaceview)
- Collaborated with Data Analytics & Engineering team with creation of global project dashboards via tableau
- Created and outlined projects SOW
- Created global master tracker for all PCD deployment projects
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Collaborated with development teams to relay user feedback, driving enhancements in application design and functionality.
- Facilitated team collaboration by organizing regular meetings to discuss application improvements and strategies.
- Proved successful working within tight deadlines and fast-paced environment.
- Coordinated deployments of new software, feature updates and fixes.
- Upgraded software to improve performance.
Technician/Application Engineer
Northland Controls Inc.
10.2015 - 08.2019
- Effectively managed resources, created project schedules
- Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.
- Maintained open and effective communications with project teams through stand-up meetings to increase productivity.
- Identified resources needed to complete tasks and resolve roadblocks
- Compiled data and turned it into in-depth, easy-to-understand spreadsheets and reports that were presented to management team.
- Defined project scope and value proposition by outlining work plans, assessing needs and resources, determining timeline and estimating budgets.
- Trained and coached team members to establish expectations and ensure compliance with quality assurance guidelines.
- Completed thorough data assessments and deployed strategies to prevent roadblocks.
- Communicated with clients, delivering timely and relevant status updates.
- Created SOW's with established timelines for integral phases, assigned to appropriate teams, managed workflow.
- Forecasted, scheduled, and monitored project timelines.
Lead Technician
Certified Connection Inc
09.2014 - 10.2015
- Installation of smart homes that run on savant and URC programs.
- Including installation, termination and troubleshooting of all low voltage systems that include cctv, voice/data, audio/video, patch panels, data racks and tv setups.
Lead Technician /Field Tech
City-Wide Electronics/ U.P.S.S
09.2013 - 08.2014
- Responsible for installation, termination, and troubleshooting access control, security, CCTV, rescue systems and software programming.
- Installed door strikes AV and telecom racks, Von Duprin and Altronix and UPS power supplies.
- Installed RS2 panels, A.V.I gate controls, Sentex TEPs, DMP security panels, security cabinets, IP cameras, cat 5 & 6 patch panels for networks, emergency Cornell rescue systems, HID readers and request to exit devices.
Field Technician
Redrock Security and Cabling
05.2012 - 08.2013
- Responsible for installation, termination, and troubleshooting access control, security, CCTV, rescue systems and software programming.
- Responsible for installation, termination, and troubleshooting access control, security, CCTV, rescue systems and software programming.
- Installed RS2 panels, A.V.I gate controls, Sentex TEPs,DMP security panels, security cabinets, IP cameras, cat 5 & 6 patch panels for networks,emergency Cornell rescue systems,HID readers and request to exit devices.
Field Technician
Sherlock Surveillance
12.2011 - 05.2012
- Camera surveillance installs, smart home installs, patch panel installs, network and termination, voice/data and residential and commercial audio/video installations.
- Also installed and removed vehicle GPS tracking device's and verifications and vehicle security systems and Bluetooth installations.
Low Voltage/Data Technician
Independent Contractor
09.2009 - 09.2010
- Planned and executed projects per customers request of security systems installations.
- Mostly hard and wireless cctv systems.
- Reviewed site plans prior to installations to confirm adequate space and structures for optimal system configuration according to specifications.
Data Technician
Pimentel Communication
01.2008 - 08.2008
- Installation and termination of various network wiring solutions (cats 5/6,fiber and coax)for Stanford and UCSF Medical Center's.
- Regularly performed installations in accordance with strict OSH POD medical construction procedures.
- All testing done using fluke instruments.
Underground Laborer
Trinchero Construction
06.2006 - 12.2007
- Work big job sites from start to completion installing water, sewer and storm drain systems. At times leading own crew when needed.
- Responsibilities including, but not limited to forming manholes, cutting different types of pipes, running jumping jacks, tapping into existing water lines, grading, running water trucks, and installing laterals.
- Experience with paving and grading crews and operating big machinery (backhoes, loaders, sheep foot, rollers).
Project Supervisor /Technician
Secure Systems Inc
10.2002 - 01.2005
- Supervise a crew to install complete security systems and access control systems either in new or old facilities.
- Responsible for supervision of assigned projects including but not limited tasks assignments ,job planning, material procurement and technical work.
- At times responsible for hiring,firing and giving verbal warnings.
- Created whole system layout per site specifications,planned layouts including installation pre wire layout of extensive complex security systems CCTV, intercom, fire, burglar alarms,and audio systems throughout facilities.
- Security systems consists of entry and exit keypads for gates or keypad access for special access to designated doors with installation of electrical hardware of keypad access.
- All work to be completed with an allowed amount of time to meet deadlines.
- Troubleshot all of systems in northern region of California as needed.
Assistant Field Technician
R&M Communications
01.2002 - 08.2002
- Assisted lead field technician in installing and maintaining data network as in-house data contractor at San Jose Mercury News.
- Network consisted of voice data coaxial and fiber applications.
Education
Some College (No Degree) - General Studies
Evergreen Valley College
San Jose, CA2006
High School Diploma -
Calero High School
San Jose, CA1998
Skills
- Troubleshooting
- Programming
- Data management
- Network security
- Technical support
- User training
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
Certification
- Software House (Ccure) Basic
- Software House (Ccure) Advanced
- Genetec Omni-Cast
- Genetec Enterprise
- Genetec License Plate Reader (LPR)
- Kantech Certified
- SEC.CEU Tiers 1-3 Master Training Technician
- RS2 Certified
Timeline
AE/ Application Specialists
JOHNSON CONTROLS INC, Johnson Controls
08.2019 - Current
Technician/Application Engineer
Northland Controls Inc.
10.2015 - 08.2019
Lead Technician
Certified Connection Inc
09.2014 - 10.2015
Lead Technician /Field Tech
City-Wide Electronics/ U.P.S.S
09.2013 - 08.2014
Field Technician
Redrock Security and Cabling
05.2012 - 08.2013
Field Technician
Sherlock Surveillance
12.2011 - 05.2012
Low Voltage/Data Technician
Independent Contractor
09.2009 - 09.2010
Data Technician
Pimentel Communication
01.2008 - 08.2008
Underground Laborer
Trinchero Construction
06.2006 - 12.2007
Project Supervisor /Technician
Secure Systems Inc
10.2002 - 01.2005
Assistant Field Technician
R&M Communications
01.2002 - 08.2002
High School Diploma -
Calero High School
- Software House (Ccure) Basic
- Software House (Ccure) Advanced
- Genetec Omni-Cast
- Genetec Enterprise
- Genetec License Plate Reader (LPR)
- Kantech Certified
- SEC.CEU Tiers 1-3 Master Training Technician
- RS2 Certified
Some College (No Degree) - General Studies
Evergreen Valley College
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