Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Accomplishments
Timeline
Generic

Sidara Cash - Sortwell

Framingham,MA

Summary

Driven Criminal Justice graduate with a keen interest in rehabilitation seeks position in the General Counsel as a Legal Coordinator. I streamlined filing system in current role, increasing efficiency and saving time. I am a proven problem-solver, tackling additional responsibilities to learn more about parole services. Eager to contribute diverse skills and passion to support your team.

Overview

6
6
years of professional experience

Work History

Office Support Specialist I

Commonwealth of Massachusetts
Natick, MA
06.2022 - Current
  • Organize master files for Parole office
  • Archive previous master files to Spirit
  • Cover front desk (when needed)
  • Transfer calls to correct staff
  • Stamp outgoing mail for staff
  • Make temporary master file for loose papers
  • Created and maintained an efficient way to track temporary master files through electronic files
  • Pull files upon request for institutions
  • Pull specific documents upon request for institutions
  • Scan inmate (active and former) parole files
  • Copy inmate (active and former) parole files
  • Keep file room organized and clean
  • Organize file shelves
  • Redacted any information deemed confidential by the parole board
  • Add Hearings to Calendar
  • Reserve rooms for staff meetings
  • Added color coded file system to keep system efficient
  • Keep track of incoming orders and distribute
  • Organize and maintain mail room
  • Answered incoming calls, took messages, and responded to inquiries within established guidelines.
  • Performed data entry tasks into various databases accurately with attention to detail.
  • Sorted and distributed incoming letters and package orders for office distribution.
  • Assisted department heads in various tasks
  • Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.

Temp. Receptionist

Commonwealth of Massachusetts
Natick, MA
05.2022 - 06.2022
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Operated telephone to answer, screen and forward calls to appropriate personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Organized conference room reservations for meetings or events.
  • Sorted incoming mail and directed to correct personnel each day.

Cashier

Walgreens
South Portland, ME
05.2021 - 08.2021
  • Stocked shelves with merchandise when needed.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained work area and kept cash drawer organized.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.

Overnight Counselor

Nike Tennis Camp
Milton, MA
07.2020 - 08.2020
  • Led workshops that improved students’ tennis skills ages seven to fourteen years
  • Planned daily lessons focusing on developing specific major skills
  • Practiced one on one with campers to develop teaming and mental acuity.
  • Encouraged development of relevant skills to help overcome specific concerns.

  • Reported incidents and accidents to supervisors and completed necessary paperwork.
  • Coached campers in tennis activities to improve skills and promote fun experiences.
  • Diversified recreational offerings by building and overseeing activity schedule.
  • Ensured safety protocols were followed during all activities.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Completed and maintained time and attendance forms and inventory lists.
  • Maintained discipline among campers while encouraging positive behavior.
  • Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.

Customer Representative

Target
South Portland, ME
06.2018 - 08.2019
  • Optimized retail space, including weekly resetting of facings, organizing aisles and stocking shelves
  • Assisted floor customers including cashier, brand ambassador, and teamwork.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Handled difficult or emotional customer situations with empathy and professionalism.

Education

Bachelor of Arts - Criminal Justice

Curry College
05.2022

Waynflete School
06.2017

Skills

  • Excel
  • Google Docs
  • Microsoft Word
  • Extremely Organized
  • Very Efficient
  • Neat Handwriting
  • Good Communicator
  • Problem Solving
  • Interpersonal Skills
  • Adaptability
  • Active Listener
  • Fast Typing
  • Fast Learner
  • Willing to Learn New Skills
  • Helpful

Extracurricular Activities

Curry College Tennis, First Singles & Doubles Player, 09/2017, 08/2019, Milton, MA, Received MVP Award, Lead practice sessions Waynflete School Tennis, First Doubles Player and Alternate Third Singles, 04/2013, 06/2017, Portland, ME, Received Sportsmanship Award all four years, Received Girls All-Star Team all four years, Won State Championship 2017 Healing Through Horses, Volunteer, 04/2017, 06/2017, Gray New Gloucester, ME, Responsible for the care and wellbeing of the horses, Maintained the well being of therapy horses, Attended to horses stalls to provide the best care, Led empathetic listening sessions with patients as part of therapeutic program Frannie Peabody, Volunteer, 06/2017, 08/2017, South Portland, ME, Answered phone calls, Transferred calls to correct locations, Checked patience in for their appointments, Made appointments for all staff

Accomplishments

  • Curry College Women's Tennis MVP 2021
  • State Champion of Southern Maine Class C Women's Tennis (High School Division)

Timeline

Office Support Specialist I

Commonwealth of Massachusetts
06.2022 - Current

Temp. Receptionist

Commonwealth of Massachusetts
05.2022 - 06.2022

Cashier

Walgreens
05.2021 - 08.2021

Overnight Counselor

Nike Tennis Camp
07.2020 - 08.2020

Customer Representative

Target
06.2018 - 08.2019

Bachelor of Arts - Criminal Justice

Curry College

Waynflete School

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Sidara Cash - Sortwell