SIDDARTH KANDIKATTU
Hillsborough
Summary
Master’s graduate in Project Management with 3+ years of experience as an Operations Manager overseeing multi-state service and sales operations, workflow optimization, and team coordination. Proficient in Agile environments, stakeholder engagement, and digital tools, with a strong record of improving turnaround times, service quality, and customer satisfaction while managing budgets and risks in tech-driven settings.
Overview
2
2
years of professional experience
Work History
Operations Manager (Service & Sales)
Monotech Systems Pvt Ltd
Andhra Pradesh & Telangana, India
05.2020 - 01.2022
- Managed end-to-end operations for service and sales across two states, leading multi-functional teams to improve workflow and achieve regional performance targets.
- Applied Agile-based planning for resource and time management, optimizing scheduling and task prioritization to increase service turnaround and customer satisfaction.
- Leveraged ERP and digital tools for operational tracking, scheduling, and generating regular performance reports for senior management.
- Maintained effective communications with internal and external stakeholders, enabling timely operational and strategic decisions.
- Developed and implemented contingency measures to address bottlenecks and operational risks, ensuring continuity of service.
- Oversaw regional budgets and cost controls, promoting financial discipline and contributing to successful project and service outcomes.
Education
Master of Science - Project Management
Harrisburg University of Science and Technology
01.2025
Bachelor of Technology - Mechanical Engineering
Institute of Aeronautical Engineering
Dundigal, Hyderabad, Telangana01.2018
Skills
- Operations management and service delivery leadership
- Project planning and cross-regional resource allocation
- Workflow optimization and process improvement
- Stakeholder engagement and client communication
- Agile methodologies and change management
- Digital tools: ERP systems, Trello, Microsoft Teams, Jira
Timeline
Operations Manager (Service & Sales)
Monotech Systems Pvt Ltd
05.2020 - 01.2022
Bachelor of Technology - Mechanical Engineering
Institute of Aeronautical Engineering
Master of Science - Project Management
Harrisburg University of Science and Technology