Siddharth Anbalagan
Costa Mesa
Summary
Seasoned, result-oriented, highly professional customer service representative with a stellar record of analyzing customer issues, addressing issues with great attention, and on-time support for customers including all the major stakeholders. Focused, self-motivated and versatile professional who always seeking a long-term professional environment having enthusiastic hands-on expertise in customer relationships, resource allocation, customer-care support, and conflict management.
Overview
10
10
years of professional experience
Work History
Work Study Student
Coastline Community College
Newport Beach, CA
08.2024 - Current
- Monitored and observed experiments, recording data for research personnel evaluation.
- Transferred bacterial cultures between various media to maintain stocks for future use.
- Performed basic cell culture techniques, such as isolation and maintenance of mammalian cells.
- Assembled glassware components into custom assemblies used in research projects.
- Maintained a clean working environment according to safety standards established by the lab manager.
- Carried out quality control checks on laboratory products prior to release for sale or distribution.
- Prepared specimens for microscopic examination.
Video Editor
Delgado Protocol Inc. Dr. Nick Delgado
Newport Beach, CA
04.2024 - Current
- Enhanced narrative flow by skillful cutting and rearranging of footage.
- Optimized video content for various platforms, including YouTube, Instagram, and Facebook.
- Selected and included appropriate music to match tone.
- Ensured final projects met quality standards and were delivered on schedule.
- Implemented feedback from clients to refine and improve video edits.
- Checked video for corruption and confirmed media rendered correctly.
- Researched stock footage libraries and music libraries for use in projects.
Volunteer
Fountain Valley Regional Hospital
Fountain Valley, CA
01.2024 - Current
- Greeted visitors in a friendly manner, offering directions or other assistance as needed.
- Organized and maintained cleanliness in patient rooms and common areas.
- Conducted patient satisfaction surveys to improve hospital services.
- Answered visitor questions, offered directions, and escorted to destination.
- Greeted and directed patients and visitors to hospital departments to facilitate front-office procedures.
- Answered phones, took messages, and directed calls to appropriate staff members.
Tutor, Special Needs Students
Self-employed
Irvine, CA
09.2021 - Current
- Provided one-on-one assistance with homework assignments, tests, and other academic activities.
- Developed and implemented behavior management plans for students with challenging behaviors.
- Instructed special needs students in basic math concepts and provided individualized support to ensure understanding.
Customer Service Representative
dominos
costa mesa
02.2023 - 04.2024
- I take customer orders over the phone and in person with a friendly and helpful demeanor
- I assist customers in choosing menu items and provide information about promotions and specials
- I accurately enter orders into the computer system and ensure all details are correct
- I address customer inquiries, concerns, and complaints promptly and professionally
- I handle cash transactions and use the cash register to process payments accurately
- I coordinate with kitchen staff to ensure orders are prepared correctly and delivered on time
- I maintain a clean and organized workspace, including the front counter and waiting area
- I answer phone calls and respond to online orders to provide delivery or pickup instructions
- I assist in packaging and checking orders to ensure they are complete before delivery or pickup
- I work collaboratively with team members to ensure a smooth and efficient customer service experience
clerk
mcdonalds
costa mesa
10.2022 - 01.2023
- I took customer orders with a friendly and welcoming attitude
- I operated the cash register and handled cash transactions accurately
- I prepared and assembled food orders according to McDonald's standards
- I ensured the cleanliness and hygiene of the food preparation area
- I maintained stock levels by restocking ingredients and supplies as needed
- I always followed food safety and sanitation guidelines
- I assisted with opening and closing procedures, including cleaning and setup
- I communicated effectively with team members and management to ensure a smooth workflow
- I provided excellent customer service by addressing inquiries and resolving issues
- I contributed to a positive and efficient work environment by working collaboratively with my colleagues
Fulfilment
bloomingdales
costa mesa
04.2022 - 11.2022
- I processed customer orders and ensured accurate item picking and packing
- I used the store's inventory management system to locate products for online orders
- I conducted quality checks on items to ensure they met the brand's standards before shipping
- I prepared packages for shipment and ensured they were labeled correctly and addressed
- I collaborated with the shipping team to schedule pickups and deliveries
- I maintained a clean and organized workspace to facilitate efficient order fulfillment
- I assisted with inventory counting and restocking of fulfillment materials as needed
- I communicated with customers to provide order status updates and address any concerns
- I followed safety protocols and procedures to ensure a safe working environment
- I contributed to a positive team atmosphere by working effectively with colleagues
Customer Service Representative
7-11
costa mesa
04.2022 - 10.2022
- Provide exceptional customer service by greeting and assisting customers with their needs
- Operate cash registers and handle transactions accurately
- Stock shelves and maintain store cleanliness to ensure a pleasant shopping environment
- Monitor inventory levels and place orders for replenishment as needed
- Follow company policies and procedures regarding cash handling, safety, and security
- Handle customer inquiries and resolve issues promptly and professionally
- Promote store products and services to maximize sales opportunities
- Collaborate with team members to maintain a well-organized and efficient store
- Provided top quality control and eliminated downtime to maximize revenue.
- Conducted regular follow-up calls with customers after resolving their issues.
Table Tennis Coach, Cricket Coach and Guitar Tutor
Self-employed
Bangalore, KA
01.2016 - 01.2020
- Demonstrated proper technique with swinging racquet, demonstrating correct form to athletes.
- Created a positive environment that encourages teamwork among players while competing at tournaments or practices.
- Monitored players' progress through regular assessments and adjusted coaching methods accordingly.
Resort Guest Services Associate
anbas rainbow resort
tamil nadu
01.2017 - 01.2020
- I ensure a warm and welcoming atmosphere for all guests
- I provide exceptional customer service by greeting guests upon arrival and departure
- I assist guests with check-in and checkout procedures, including room key issuance and payment processing
- I answer guests' questions and provide information about resort amenities, services, and local attractions
- I handle reservations, room assignments, and room service requests efficiently
- I address guest concerns and resolve issues promptly to ensure a positive experience
- I maintain a tidy and organized front desk area and lobby to create a pleasant environment
- I collaborate with other resort staff members to coordinate guest services effectively
- I assist with concierge services, such as booking restaurant reservations, arranging transportation, and organizing recreational activities
- I adhere to resort policies and procedures to ensure the safety and security of guests and their belongings
Chess Instructor
Self-employed
Bangalore, Karnataka
01.2015 - 02.2017
- Assessed student needs in context of qualifications, limitations, abilities and interests.
- Instructed students on the basics of chess, including how to set up a board, move pieces, and recognize basic checkmates.
- Advised parents on how to support their children's development in chess outside of class time.
- Developed and implemented chess instruction plans for all age groups.
Education
Bachelor of Arts - Psychology
California State University Fullerton
CA08-2025
Associate of Science - Biology
Orange Coast College
Costa Mesa, CA04-2024
Skills
- LEADERSHIP & INFLUENCE
- ADAPTABILITY
- PROJECT MANAGENT
- STAFF DEVELOPMENT
- STRONG WORK ETHIC
- RELATIONSHIP BUILDNG
- GOAL-ORIENTED
- CUSTOMER SUPPORT
- CRITICAL THINKING
- COMMUNICATION
- CONFLICT MANAGEMENT
- NEGOTIATION
- RISK MANAGEMENT
- SCENARIO-BASED PLANNING
- TEAM PLAYER
- ENTHUSIASTIC
- TIME MANAGEMENT
- TRAINING & DEVELOPMENT
Accomplishments
- Won 9 Music Awards
- Won 2 Business Awards
- Won 5 IT Awards
- Won 4 Speech Competitions
- Won Singer and Rapper of The Year
- Won Guitarist and Bass Guitarist of The Year 8 Times
- Won a Dance Award
- Won Essay Writing Competition 4 Times
Timeline
Work Study Student
Coastline Community College
08.2024 - Current
Video Editor
Delgado Protocol Inc. Dr. Nick Delgado
04.2024 - Current
Volunteer
Fountain Valley Regional Hospital
01.2024 - Current
Customer Service Representative
dominos
02.2023 - 04.2024
clerk
mcdonalds
10.2022 - 01.2023
Fulfilment
bloomingdales
04.2022 - 11.2022
Customer Service Representative
7-11
04.2022 - 10.2022
Tutor, Special Needs Students
Self-employed
09.2021 - Current
Resort Guest Services Associate
anbas rainbow resort
01.2017 - 01.2020
Table Tennis Coach, Cricket Coach and Guitar Tutor
Self-employed
01.2016 - 01.2020
Chess Instructor
Self-employed
01.2015 - 02.2017
Bachelor of Arts - Psychology
California State University Fullerton
Associate of Science - Biology
Orange Coast College
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