Summary
Overview
Work History
Education
Skills
Websites
Certification
Publications
Languages
Timeline
Generic
SIDDHESH CHAVAN

SIDDHESH CHAVAN

Broadlands,Virginia

Summary

With a robust background at Amazon Web Services, I excel in leading technical teams and enhancing cloud solutions, evidenced by launching a storage focus area and creating 100+ knowledge base resources. My expertise in AWS services and CI/CD processes, combined with a talent for driving customer satisfaction, showcases my ability to deliver impactful technological advancements and mentorship.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Enterprise Support Lead

Amazon Web Services, AWS
Herndon, United States
12.2022 - Current
  • Leading a team of 5 to 6 technical account managers and assisting them in solving business problems and meeting support goals.
  • Assisting with problem escalation and supporting my team in resolving critical customer issues.
  • Maintained a customer satisfaction score of 4.8/5 for the technical engagement of 10+ enterprise customers.
  • Directed technical program aiding 'Women in Cloud,' optimizing corporate cloud recruitment procedures.
  • Actively conducting onsite and telephonic interviews for the AWS recruitment process.
  • Launched and managed a new storage focus area within Containers technical field community, reducing customer request routing by 10%.
  • Lead the project for creating 100+ knowledge base videos and articles, thus reducing repeat tickets by 20%.
  • Supported large-scale customers in implementing CI/CD processes, leading to an 80% reduction in deployment duration.
  • Assisting the team in reviewing enterprise support plan documents for their customers and providing the necessary feedback.
  • Meeting with the customer executive to discuss the company's outcomes and the support initiative we offer.
  • Conducting a quarterly business review meeting with the customer to understand their needs.

Technical Account Manager

Amazon Web Services
, United States
03.2021 - 12.2022
  • Implementing the AWS Well-Architected Framework pillars and applying them in the customer's environment.
  • Assisting enterprise customers in adopting AWS services by adhering to security principles and best practices.
  • Assisted the customer in adopting Terraform and AWS CI/CD services for faster deployment.
  • Working as the voice of the customer at AWS and assisting in the required escalation of support cases.
  • Support customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, and Application-level services.
  • Supporting the AWS Technical Field Community for Storage, EBS, EFS, and Elastic Kubernetes Service.
  • Assisting customers in adopting resiliency across multiple AWS regions, on-premises to AWS, and multi-cloud implementation.

Cloud Support Engineer 2

Amazon Web Services, AWS
Herndon, United States
02.2020 - 03.2021
  • Worked on advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Provided advanced technical support to customers by responding to difficult technical inquiries related to production issues.
  • Worked on creating public-facing documentation on Elastic Block Store performance and EC2 Numa Node.
  • Conducted phone screens and onsite interviews, and assisted AWS HR in the end-to-end hiring process.
  • Conducted advanced training sessions on EC2 Linux performance for tenured engineers.

Cloud Support Engineer 1

10.2019 - 12.2020
  • Working on advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    • Delivered in-depth diagnostics and root cause analysis for AWS service-impacting issues, including EC2, EBS, and EFS issues.
    Conducting technical training and live troubleshooting sessions for new hires and peers.
    • Earned subject matter expertise (SME) in EC2 Linux, which enhanced my knowledge of Amazon’s EC2 internal cloud architecture and strengthened my Linux troubleshooting skills.
    Working as part of the support operations team to provide deep-dive troubleshooting on escalated issues for enterprise customers.
  • Additional duties include conducting interviews, hiring events, and updating technical documentation/videos for the team.

Cloud Support Associate Linux

Amazon Web Services
Herndon, Virginia
06.2018 - 10.2019
  • Interacting with leading customers around the world
  • Worked on projects that improved support-related processes and our customers’ technical support experience
  • Partnered with different Amazon Web Services teams to help reproduce and resolve customer issues
  • Worked on critical, highly complex customer problems that includes multiple AWS services like EC2, EBS, EFS, SSM, etc
  • Worked and updated tutorials, how-to videos, and other technical articles for the developer community.

Unix Intern

Availity
Jacksonville, Florida
05.2017 - 05.2018
  • Worked on configuration management tools such as Ansible and CFengine that includes creating of roles and playbook for Os patching, Installing sudo, Nginx, SNMP, HTTP etc
  • Created Environment for Oracle and Mysql database (including adding kernel Parameters
  • Pam Limits creating required directories, creating mysql and oracle user using Ansible)
  • Managed tickets that included troubleshooting of OS, disk, and memory related issues
  • Configured Kerberos authentication, DNS, NFS, Maria Db, apache web server, Mail server
  • ISCSI Target and initiator on Rhel and centos 7
  • Worked on updating the kernel patches activity that improved the reliability by 40%
  • Configured Traps on Solarwinds for monitoring of Linux server and managed backups using snapshots
  • Installed and deployed splunk on Linux system for logs monitoring

Senior Engineer

Ericsson
Mumbai, India
12.2014 - 07.2016
  • Served as Oracle DBA, & Unix administrator and supported various networking
  • Application
  • Created oracle 10G Data Guard for an application from planning testing and production
  • Created backup scripts using RMAN utility which saved manual task of backup by 20%
  • Created tables, index and extended tables spaces as per the application requirement
  • Managed more than 200 Solaris server performance along with the production database support
  • Automated the health check of database and Servers through UNIX script which reduced manual task by 50%
  • PUBLICATIONS
  • How can I review NUMA statistics for my workload running on EC2 instances? i'm running my workload on Amazon
  • Elastic Compute Cloud (Amazon EC2)
  • Nitro-based instances
  • How can I review performance and NUMA statistics?
  • Amazon Web Services
  • Date period
  • Publication Description https://aws.amazon.com/premiumsuppor t/knowledge-center/ec2-review-numa- statistics/ www.enhancv.comPowered by

Assistant Manager

Alcatel-Lucent
Mumbai, India
04.2013 - 11.2014
  • Served as Solaris and Linux system Administrator and performed task such as Solaris and
  • Linux Installation, patch up gradation, Application installation and configuration
  • User creation and management, backup and recovery using ufsdump, snapshot and tar utility
  • Created two-way mirroring that improved the hardware reliability by 30 %
  • Created virtual zones on server for deploying applications that reduced hardware cost by%
  • Worked on Fdisk utility for disk management and Logical volume manager
  • Worked on server model like V440, V240, T2000, V480RKnowledge of Solaris volume manager, LDOM and Veritas
  • Created the required table spaces, users, and roles for the application in oracle DB
  • DB Backup & recovery, troubleshooting Issues and provide solutions, disaster recovery
  • Proactively monitor, diagnose and rectify database/application related problems

Graduate Engineering Trainee

Reliance Communications
Mumbai, India
09.2012 - 03.2013
  • Worked on Applications such as AAA, TACACS, Rancid, HP Network Node Manager, DNS, and Syslog
  • Worked on LVM for increasing and reducing the disk space as per requirement in Linux environment
  • Worked on disk management part using fdisk utility & use of vmware for same
  • Upgraded firmware for dell and sparc systems, replaced hardware such as hard disk, power supply, RAM

Education

Master of Science - MS - Information systems

University of Maryland Baltimore County
12.2018

Bachelor's Degree - Electrical and Electronics Engineering

University of Mumbai
12.2012

Skills

  • AWS services: EC2, EBS, EFS, SSM
  • Containers: Elastic Kubernetes Service
  • CI/CD - Terraform, CodeCommit, CodeDeploy, CodePipeline
  • Basics of Python

Certification

  • Certified Kubernetes Administrator, 10/2024 - 10/2026, The Linux Foundation
  • AWS Certified DevOps Engineer Professional, 06/2024 - 06/2027, Amazon Web Services
  • CKAD: Certified Kubernetes Application Developer, 03/2023 - 03/2026, The Linux Foundation
  • Redhat Certified System Administrator, Red Hat
  • Amazon Web Services SysOps Administrator - Associate, 06/2024 - 06/2027, Amazon Web Services
  • Amazon Web Services Developer - Associate, 06/2024 - 06/2027, Amazon Web Services
  • Amazon Web Services Solutions Architect Associate, Amazon Web Services

Publications

  • How can I get maximum I/O performance from my EBS volumes hosted on EC2 Nitro-based instances?, I'm running my workload on Amazon Elastic Compute Cloud (Amazon EC2) Nitro-based instances. How can I make sure I'm getting the maximum I/O performance from Amazon Elastic Block Store (Amazon EBS) volumes hosted on my instances?, https://aws.amazon.com/premiumsuppor t/knowledge-center/ec2-nitro-maximizeio-performance/
  • How can I review NUMA statistics for my workload running on EC2 instances?, I'm running my workload on Amazon Elastic Compute Cloud (Amazon EC2) Nitro-based instances. How can I review performance and NUMA statistics?, https://aws.amazon.com/premiumsuppor t/knowledge-center/ec2-review-numastatistics/

Languages

English, Advanced

Timeline

Enterprise Support Lead

Amazon Web Services, AWS
12.2022 - Current

Technical Account Manager

Amazon Web Services
03.2021 - 12.2022

Cloud Support Engineer 2

Amazon Web Services, AWS
02.2020 - 03.2021

Cloud Support Engineer 1

10.2019 - 12.2020

Cloud Support Associate Linux

Amazon Web Services
06.2018 - 10.2019

Unix Intern

Availity
05.2017 - 05.2018

Senior Engineer

Ericsson
12.2014 - 07.2016

Assistant Manager

Alcatel-Lucent
04.2013 - 11.2014

Graduate Engineering Trainee

Reliance Communications
09.2012 - 03.2013

Master of Science - MS - Information systems

University of Maryland Baltimore County

Bachelor's Degree - Electrical and Electronics Engineering

University of Mumbai

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SIDDHESH CHAVAN