Siddiqa Marshall-Griffin
Summary
Obtain a position as a customer service representative with a company that allows for the application of strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support they expect. Professional with strong experience in social services, ready to make positive impact in supporting individuals in need. Skilled in crisis intervention, conflict resolution, and providing emotional support. Known for collaborative approach and adaptability in dynamic environments. Reliable team player with focus on achieving results and meeting needs of clients efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Aide
African American Planning Commission
12.2023 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
Teacher Aide
Learning Factory
06.2023 - 08.2023
- Developing and issuing educational content including notes, tests, and assignments.
- Supervising classes to ensure all students are learning in a safe and productive environment.
- Organizing supplies and resources for lectures and presentations.
- Delivering personalized instruction to each student by encouraging interactive learning.
- Planning and implementing educational activities and events.
- Ensuring your classroom is clean and orderly.
- Preparing and distributing periodic progress reports and semester report cards.
- Attending parent-teacher meetings.
- Evaluating and documenting students' progress.
- Allocating and grading homework, assignments, and tests.
Stock Worker
Ashley Stewart
06.2021 - 08.2022
- Maintained the stockroom in order
- Processed customer shipments and damages
- Transferred and receiving merchandise
- Assisted store staff in daily store operations
- Prepared store for bi-annual inventories
- Restocked clothing and store supplies
- Responsible for general store maintenance
- Verified inventory when they arrive
- Tagged products with code for easy finding
Intern
Brownsville Community Justice Center Young Women's Collective
04.2021 - 08.2021
- Opportunity to broaden knowledge base and skills on how to open your own business.
- Strengthened computer skills.
- Learned and demonstrated knowledge of safety culture within the organization.
- Identified problems and related information to evaluate options and develop solutions for recommendations.
- Developed understanding and use of policies, procedures, and guidelines established by organizations or governing agencies.
- Delivered presentations to individuals and groups.
- Learned and demonstrated knowledge of safety culture within the organization.
- Strong work ethic and willingness to take the initiative to complete tasks.
Education
High SchoolDiploma -
MLK High School
06.2018
Skills
- Effective problem resolution
- Strong organizational skills
- Task-focused collaboration
- Self-motivated
- Adaptable
- Determined
- First aid and CPR
- Multitasking Abilities
- Meal preparation
- Safety awareness
- Professional boundaries
- Professionalism and ethics
- Team leadership
Awards
- Certificate of Completion Food Handler Class Knowledge Assessment, 01/01/21
- Completion of the Young Women's Collective Entrepreneurship Institute, 01/01/21
Certification
- Access Control/ deescalation Training ~ May 6th 2025
- First Aid/ CPR Training ~ May-2024
- Cyber Security Basics ~ April 16, 2025
- Ethics and Code of Conduct~ April 16, 2025
Timeline
Residential Aide
African American Planning Commission
12.2023 - Current
Teacher Aide
Learning Factory
06.2023 - 08.2023
Stock Worker
Ashley Stewart
06.2021 - 08.2022
Intern
Brownsville Community Justice Center Young Women's Collective
04.2021 - 08.2021
High SchoolDiploma -
MLK High School
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