Sidhant Swarup Kashiva

Key responsibilities

• Formulating Capability & Capacity building strategy in accordance with the organizations short & long term goals
• Conceptualizing & driving learning & development interventions for more than 8K employees with a team of 32 Sales Enablers & Sales Trainers
• Transformation management & liaison with external transformation partners (BCG & EY)
• Talent management & fast track growth programs
• Managing BTL marketing with team of 16 marketing managers

Key Achievements

• Co-designed & operationalized a new business sub-channel with 100% freelance sales consultants. The model started in Oct'20 with 317 Consultants & $25K revenue growing to 6K sales consultants & $1200K revenue by July'22
• Redesigned & Implemented the customer referral sales program in Sep'20 to reduce dependency on high cost leads- Revenue contribution from reference sales moved to 37% by July'22 from, 8% in Sep'20
• 11 new performance enhancement programs launched between Aug'20 -July'22 for front line to senior leaders aimed at increasing productivity & profitability which contributed to 41% growth in front line productivity & 8% EBITDA growth
• Gamified mobile based learning platform launched for 3K employees with average 79% active ratio in first 12months

People Landscape - Geographically Spread Workforce, 3 distinct verticals – Sales, Hospitality & Member Relations, 80 % Customer facing roles, 71% millennials, Low manpower asset specificity

• Responsible for Conceptualizing & Driving L&D interventions for 6000+ employees in India & abroad with a team of 26
• Handling Talent Management & Succession Planning for all critical roles across the company, 100+ Sr. Mgmt. positions
• Responsible for managing 7 Fast-track growth programs across Resorts & Sales for catering to 300+ Jr. Mgmt. positions
• Ensure Pre-opening readiness to support expansion in resorts & sales operations; Opened 8 New Resorts, 4 Branch Offices
• Strategically Manage L&D Investments for Capability Enhancement & Business Growth to maximize ROI
• Evaluating and Engaging External Training Partners to bring in Best-in-Class expertise - skills, technology & platforms
• Enhancing Internal L&D Capability enabling us to cater to evolving Business Needs-7 New Skills Introduced
• Review L&D Effectiveness of programs based on identified Financial, People & Customer Metrices
• Evaluating & upgrading the sales pitch & flow- On Consultative Selling Model

Achievements

• Successful launch of 2 new product lines with 88% target achievement in first 12 months
• Delta increase in NPS across all customer touchpoints
• Worked with CHRO on creating & incorporating Club Mahindra Leadership Competencies across employee lifecycle
• Delta increase in Internal Employee Engagement Survey Scores on Learning & Growth YOY
• Organization recognized as top 100 Great Places To Work – Rank 98 (2016-17) Rank 66 (2017-18) Rank41(2018-19)
• TISS & Leapvault CLO Awards 2017- Best Sales Development Program (Gold Category) & Best L&D Team 2018
• Launched WhatsApp based gamified learning platform for 2800 employees – 79% Active Users in 16 months
• CII Award for Special Achievement in L&D 2017 – Only company to certify in the category
• Pre-Jury Member for HR40 Under 40 2019

• Conducted orientation sessions and organized on-the-job training for new hires.
• Trained new hires to perform cross-training exercises with experienced workers.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Implemented new learning strategies depending upon employees' skill levels.