Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Hi, I’m
Sidik Sulemana
Stafford,VA
Summary
Overview
8
years of professional experience
Work History
Icts Group
Shift Manager
01.2016 - 01.2024
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Walden UniversityMinneapolis, MN
Master Of Public Health from Health Administration
University Overview
Southbank University New London, UK
BSc Diagnostic Radiography from Health Management And Clinical Assistance
04.2014
University Overview
Skills
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Punctual and Reliable
- Relationship Building
- Team Development
- Delegating Work
- Flexible Schedule
Languages
Twi, English
Elementary
Timeline
Shift Manager
Icts Group
01.2016 - 01.2024
Walden University
Master Of Public Health from Health Administration
Southbank University
BSc Diagnostic Radiography from Health Management And Clinical Assistance
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