Sidika Tavernier
The Bronx,United States
Summary
Highly skilled health care professional with proven success in providing quality patient care, working in hospital and health care settings, and extensive administrative skills. A dynamic team builder and leader who provides excellent customer service. Proficient in Epic, Aquifer, Qualtrics, Canvas, One45, IDX, ECW Medical software, and various other systems.
Overview
13
13
years of professional experience
Work History
Pediatric Clerkship Coordinator
Albert Einstein School of Medicine
10.2021 - Current
- Provides oversight of medical students through their training experience, including but not limited to managing the implementation, adherence, monitoring, and continuous improvement of all policies and procedures related to clerkships, including those regarding safety and operations
- Manages the preparation and processing of evaluation reports according to the SOM's Curriculum Management Plan and related SOM policies as related to students, faculty, other partners, and the clerkship generally
- Manages and maintains student performance data (grades, competency assessments, and other information) and provides the Office of Medical Education with said data in the form of reports, spreadsheets, and any other requested reporting tools
- Recruits lecturers and other speakers to provide formal educational opportunities on varying topics to enhance the learning experience
- Creates and distributes Qualtrics Surveys, QR codes and Links for the faculty-student evaluations
- Manages the end of clerkship NBME exams preparation
- Proctors and Assists the Office of Student Affairs on requests for exam accommodation
- Oversees and manages all critical communications with the SOM, faculty and students
- Meets on a regular basis with the other clerkship coordinators and SOM leadership to address common needs and share best practices
- Daily coordination, management, and problem-solving of the overall student schedule
- Jointly with the clerkship director, ensuring that the rotation experiences meet the current standards established by regulatory and accreditation bodies, ensuring compliance with all regulatory standards
- Maintenance of all essential documents required for program accreditation and student success
- Ensuring that departmental reports and correspondence are prepared and delivered in a timely manner.
- Member of the LCME board and assists with the accreditation process of the SOM
Medical Administrative Assistant
Mount Sinai West Orthopedics
02.2020 - 03.2021
- Scheduled office appointments, procedures, epidural, and surgery for patients
- Acquired insurance authorizations for procedures and tests ordered by attending physician
- Managed Attending Physician's calendar
- Captured and recorded detailed clinical phone messages for physician
- Entered orders into the electronic medical record (EMR) system and prepared prescription refill requests on behalf of the physician for the review and approval by the ordering physician
- Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op Reports, test results, home care forms)
- Maintained logging system as required for tracking test results
- Worked in conjunction with Surgical Coordinators and OR team in verifying surgery times with patients, prepared charts, pre-admissions, and consent forms as necessary
- Retrieved physician correspondence from dictation service, edit where necessary
- Prepared physicians' mail correspondence
- Compiled documents for surgical billing packages
- Maintained, adjusted, and confirmed patient office schedule
- Directed patient flow during practice hours
- Participated in revenue cycle processes
- Covered and assisted other attending provider's practices as needed.
Surgical Coordinator
Mount Sinai West Orthopedics
03.2018 - 02.2020
- Utilized EPIC to schedule initial patient visits and completed a full registration on new patients
- Verified insurance information on new and follow-up patients and updated information in EPIC
- Input all demographic and insurance information into EPIC
- Scheduled surgical procedures in accordance with the surgical booking reservation requested by each physician adhering to physicians Block OR time schedule
- Scheduled surgical procedures require attention to detail for correct procedure, side, equipment, admission type, anesthesia type, etc
- Verified patient's insurance for surgical benefits, obtained deductible, and out of network benefits, etc
- Obtained pre-certifications for surgical procedures
- Completed Surgery Pre-authorization & insurance verification forms
- Worked closely with Revenue Cycle Manage to negotiate Out-of-Network and fee negotiations of surgical procedures
- Assisted with medical records and scanning
- Covered practice phones, as needed.
Medical Assistant
Mount Sinai West Orthopedics
03.2017 - 03.2018
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion
- Obtained pre- and post-treatment vital signs and weight
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment
- Called and faxed pharmacies to submit prescriptions and refills
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Taught patients about medications, procedures, and care plan instructions
- Obtained all prescribed laboratory testing
- Collected and documented patient medical information such as blood pressure and weight
- Completed clinical procedures and gathered patient data for interpretation by physician
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Acquired insurance authorizations for procedures and tests ordered by an attending physician
- Entered orders into the electronic medical record (EMR) system, prepared prescription refill requests on behalf of the physician for the review and approval by the ordering physician
- Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op Reports, test results, home care forms)
- Maintained logging system as required for tracking test results
- Scheduled surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions, and consent forms as necessary
- Compiled documents for surgical billing packages
- Directed patient flow during practice hours
- Participated in revenue cycle processes.
Medical Assistant/Site Supervisor
Statcare Urgent Care
09.2016 - 02.2017
- Accomplished staff results by communicating job expectations, planning, monitoring, and appraising job results
- Conducted individual supervision/counseling sessions for assigned staff and completed all necessary documentation
- Responsible for scheduling, timekeeping and payroll duties
- Tracked leave requests to ensure proper documentation of employee's time, and Maintained calendar-recording staff-leave dates to monitor for adequate coverage
- Assessed and documented performance by completing Introductory Evaluations on all new hires and biannually thereafter
- Developed, coordinated, and enforced systems, policies, procedures, and productivity standards
- Maintained staff by recruiting, selecting, orienting, and training employees
- Maintained a safe, secure, and legal work environment, developing personal growth opportunities for team members
- Strategized new methods to improve and promote quality of medical care and monitors own work to ensure quality is met
- Conducted on-the-job and job specific training for new and existing team members to ensure understanding of the job, responsibilities, policies, and procedures
- Updated existing training procedures as necessary and provides feedback related to training effectiveness
- Ensured compliance with current healthcare regulations, medical laws and ethics
- Liaised with vendors regarding equipment and supplies
- Promoted a positive work environment in which team members willingly serve each other
- Interviewed patients, recorded information in patients' charts, and prepared treatment rooms for examination of patients
- Computer data entry
- Assisted MD/clinician with exams/procedures
- Acted as liaison to maintain facility administration/operations
- Comforted patients by anticipating patients' anxieties; answering patients' questions as permitted; maintaining neat, clean examination rooms
- Worked collaboratively with the Medical Assistant team to provide 5 star service to patients
- Measured patient vital signs (weight, height, blood pressure, pulse, respirations, temperature).
Manager/Medical Assistant
Medical Office
01.2012 - 09.2016
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Developed and maintained electronic record management systems to analyze and process data
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
- Build relationships with physicians to create a steady referral pipeline
- Performed patient assessments and contributed to development of interdisciplinary care plans
- Scheduled patient and referral appointments
- Maintained medical records on EMR
- Made deposits (Petty Cash, Deductibles
- Copays etc)
- Reconciled patient account information
- Paid medical office bills
- Hired, Arranged and delegated cleaning staff
- Arranged for emergency maintenance visits for the building
- Ordered medical and office supplies
- Processed and submitted insurance claims
- Submitted billing statements to patients
- Delegated responsibilities to the staff
- Assessed employee performance
- Performed data entry and processing
- Developed and implemented office policies and procedures
- Generated inventory records
- Provided educational material for patients.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
New Hampshire, New Hampshire05.2022
Bachelor of Science - Pre-Med Psychology
Fordham University
New York, New York05.2010
Personal Information
Title: Pediatric Clerkship Coordinator
Timeline
Pediatric Clerkship Coordinator
Albert Einstein School of Medicine
10.2021 - Current
Medical Administrative Assistant
Mount Sinai West Orthopedics
02.2020 - 03.2021
Surgical Coordinator
Mount Sinai West Orthopedics
03.2018 - 02.2020
Medical Assistant
Mount Sinai West Orthopedics
03.2017 - 03.2018
Medical Assistant/Site Supervisor
Statcare Urgent Care
09.2016 - 02.2017
Manager/Medical Assistant
Medical Office
01.2012 - 09.2016
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Pre-Med Psychology
Fordham University
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