SIDIKI JALLOH
Fairfield,Ohio
Summary
Dynamic professional with a robust background in pharmaceutical production and information technology, demonstrating expertise in operating, troubleshooting, and maintaining complex manufacturing equipment. Recognized for a collaborative spirit and adaptability, consistently delivering exceptional results in high-pressure environments. Proficient in quality control, regulatory compliance, and safety protocols, ensuring adherence to industry standards. A reliable team player with a solution-oriented mindset focused on driving process improvements and enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Workflow Specialist
Tata Consultancy
Milford, OH
10.2025 - Current
- Facilitated onboarding processes for new partners, ensuring compliance with operational standards.
- Developed and maintained strong relationships with partner organizations to enhance service delivery.
- Streamlined communication channels between partners and internal teams to improve response times.
- Assisted in the onboarding process for new partners, contributing to their successful integration into the company's ecosystem.
- Provided data-driven insights to help guide decision-making processes among cross-functional teams working with partners.
- Conducted regular check-ins with existing partners to maintain open lines of communication and address any concerns promptly.
Medical Equipment Service and Delivery Driver
Agiliti Health
West Chester, OH
02.2025 - 09.2025
- Delivered medical equipment to healthcare facilities, ensuring timely and safe arrival.
- Maintained accurate delivery logs and documentation for compliance purposes.
- Operated company vehicles with adherence to safety regulations and protocols.
- Inspected delivery items for quality assurance prior to shipment.
- Installed and calibrated medical equipment according to manufacturer specifications and safety standards.
- Conducted routine maintenance and troubleshooting on a variety of medical devices to ensure operational integrity.
- Operated light trucks to deliver loads as far as 50 miles from home location.
IT Support
Concentrix
Remote
08.2024 - 02.2025
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved network connectivity problems, enhancing overall system performance.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Warehouse Associate
Amazon Fulfillment
Springdale, Ohio
01.2024 - 08.2024
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Pharmaceutical Packaging Technician
Thermo Fisher Scientific Inc.
Cincinnati, Ohio
06.2023 - 01.2024
- Safely transported materials and performed cleaning procedures.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect malfunction adjusted machines to eliminate problems.
- Monitored production processes, identifying and resolving issues to minimize downtime.
- Operated and maintained equipment to ensure optimal performance and product quality.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Content Moderator
WebHelp
Mason, Ohio
08.2022 - 06.2023
- Reviewed user-generated content for compliance with community guidelines and standards.
- Identified and escalated potential policy violations to ensure platform safety.
- Conducted quality assurance checks to maintain accuracy in moderation outcomes.
- Analyzed trends in user behavior to propose improvements in moderation strategies.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Inspection Technician
American CyberSystems
West Chester, Ohio
05.2020 - 07.2021
- Monitored batch processes and documented results to uphold quality assurance protocols.
- Operated and maintained pharmaceutical production equipment to ensure compliance with safety standards.
- Trained new operators on standard operating procedures and equipment usage for improved performance.
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Conducted quality inspections to maintain compliance with industry standards.
- Collaborated with engineering teams to identify and resolve product defects efficiently.
Warehouse Associate
SanMar
West Chester, Ohio
08.2019 - 05.2020
- Operated warehouse equipment to facilitate efficient order fulfillment and inventory management.
- Coordinated inbound and outbound shipments, ensuring timely processing of packages.
- Monitored stock levels and conducted regular inventories to maintain accuracy in inventory records.
- Collaborated with team members to meet daily productivity targets while maintaining quality standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Team Member
Chipotle
Fairfield, Ohio
08.2018 - 07.2019
- Delivered exceptional customer service during high-volume shifts, ensuring guest satisfaction and retention.
- Operated kitchen equipment efficiently, maintaining food safety standards and quality control.
- Collaborated with team members to streamline food preparation processes and enhance workflow efficiency.
- Assisted in inventory management by tracking supplies and minimizing waste through effective stock rotation.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
Education
IT Support Certification -
Coursera
Remote04.2023
High School Diploma -
Fairfield Senior High School
Hamilton, OH05.2019
Skills
- IT Support & Troubleshooting
- Customer Service Excellence
- Equipment Sanitization & Safety (OSHA/GMP/cGMP)
- Technical Documentation
- Inventory & Quality Control
- CRM Systems & Call Tracking
- Computer Literacy (Windows OS, Hardware
- Lean Manufacturing
- Content Moderation
- Staff Coaching & Training
- Pallet Jack & RF Scanner Operation
- OSHA compliance
- Safety operation procedures
- ISO standards
Timeline
Workflow Specialist
Tata Consultancy
10.2025 - Current
Medical Equipment Service and Delivery Driver
Agiliti Health
02.2025 - 09.2025
IT Support
Concentrix
08.2024 - 02.2025
Warehouse Associate
Amazon Fulfillment
01.2024 - 08.2024
Pharmaceutical Packaging Technician
Thermo Fisher Scientific Inc.
06.2023 - 01.2024
Content Moderator
WebHelp
08.2022 - 06.2023
Inspection Technician
American CyberSystems
05.2020 - 07.2021
Warehouse Associate
SanMar
08.2019 - 05.2020
Team Member
Chipotle
08.2018 - 07.2019
IT Support Certification -
Coursera
High School Diploma -
Fairfield Senior High School