Sidiki Saguidi Bakayoko
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Logistics Team Member
Avis Budget Group
11.2023 - Current
- Maintained vehicle cleanliness for a pleasant rental experience for all clients.
- Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Customer Service Cashier
SUBWAY®Restaurants
06.2017 - Current
- Performed cash, card and check transactions to complete customer purchases.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Representative
Bank Of Africa
03.2013 - 09.2015
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Accounting
Central Piedmont Community College
Charlotte, NC12.2023
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.2016
Skills
- Desktop and Laptop Computers
- Customer service skills
- Transportation Planning
- Reading Comprehension
Learn a new language , pick up and instrument, or take online classes
Tell us about your Learn a new language , pick up and instrument, or take online classes
Languages
French
Full Professional
English
Full Professional
Education and personal Growth
Learn a new language , pick up and instrument , or take online classes
Timeline
Logistics Team Member
Avis Budget Group
11.2023 - Current
Customer Service Cashier
SUBWAY®Restaurants
06.2017 - Current
Customer Service Representative
Bank Of Africa
03.2013 - 09.2015
Bachelor of Arts - Accounting
Central Piedmont Community College
High School Diploma -
West Mecklenburg High School
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