Sidikka Bacchus
Brooklyn,New York
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Client Success Specialist
Rapport/Compass group
N.Y, NEW YORK
11.2023 - Current
- Assisted in creating effective communication plans for clients.
- Collaborated with cross-functional teams such as sales, marketing, and operations to ensure successful outcomes.
- Analyzed customer feedback to identify areas of improvement in the customer experience.
- Researched and resolved customer inquiries promptly.
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Engaged in conversation with customers to understand needs, resolve issues, and answer questions.
Real Estate agent
Living New York
11.2020 - Current
- Created detailed property descriptions for use in marketing material.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents, such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Provided guidance to clients throughout the entire buying or selling process.
- Ensured all transactions followed state laws regarding real estate practices.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Prepared comparative market analysis to estimate properties' value.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Scheduled and attended weekly appointments with clients.
Asst. Manager/Maitre D'
DB Bistro by Chef Daniel Boulud
N.Y, NEW YORK
02.2019 - 03.2020
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Managed accounts payable, accounts receivable, and payroll.
- Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Developed strategies for increasing customer loyalty programs within the restaurant.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists, and other beverage offerings.
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
trueSkills
- Proficient in Windows Operating Systems
- Client Relations
- Customer Account Management
- CRM Software
- Sales proficiency
- Revenue Growth
- Customer Relationship Building
- Customer Service
- Records Management
- Account Updates
- Negotiation
Timeline
Client Success Specialist
Rapport/Compass group
11.2023 - Current
Real Estate agent
Living New York
11.2020 - Current
Asst. Manager/Maitre D'
DB Bistro by Chef Daniel Boulud
02.2019 - 03.2020
Bachelor of Science - Human Resources Management
University of Phoenix
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