Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

SIDIQUE GELOO

Dallas,TX

Summary

Dynamic and reliable Flex Driver with a proven track record at Amazon Prime Products, excelling in efficient route optimization and exceptional customer service. Demonstrated strong communication skills and adherence to safety protocols, enhancing delivery efficiency and achieving high customer satisfaction ratings. Committed to maintaining a clean driving record and fostering positive relationships with clients.

Overview

11
11
years of professional experience

Work History

Flex Driver

Amazon Prime Products
06.2025 - Current
  • Operated delivery vehicle efficiently to transport goods and materials to various locations.
  • Ensured compliance with safety regulations and company policies during all driving activities.
  • Assisted in loading and unloading cargo, maintaining organization within the vehicle.
  • Adapted quickly to changing routes and schedules to meet customer demands effectively.
  • Maintained accurate records of deliveries, including times and conditions of items transported.
  • Communicated effectively with dispatchers to confirm delivery schedules and address any issues.
  • Monitored vehicle condition regularly, reporting maintenance needs promptly to prevent breakdowns.
  • Developed familiarity with local roadways, optimizing routes for timely deliveries and fuel efficiency.
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
  • Monitored inventory levels on the vehicle, ensuring adequate supplies were available for successful deliveries throughout each shift.
  • Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
  • Maintained vehicle safety and cleanliness, ensuring a professional appearance for customer interactions.
  • Aided in training new Flex Drivers by sharing knowledge gained through experience, ultimately enhancing overall team competency.
  • Maintained accurate records of completed deliveries, ensuring seamless communication with dispatch and management regarding any discrepancies or issues encountered.
  • Collaborated with other Flex Drivers to share best practices and improve overall team performance.
  • Provided feedback to management about route efficiencies or obstacles encountered during daily activities; this led to improved processes for all Flex Drivers.
  • Developed strong relationships with management and fellow drivers, fostering a positive work environment.
  • Managed time effectively to maximize the number of packages delivered per shift.
  • Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
  • Assisted with loading and unloading of packages at warehouses, improving overall efficiency within the supply chain process.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed all relevant traffic laws and safety regulations.
  • Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
  • Prioritized urgent delivery requests to ensure time-sensitive packages arrived as expected without compromising regular deliveries'' timeliness.
  • Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed records of deliveries and money received from customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Fostered positive working relationships with regular customers.
  • Inspected load security and checked for damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Obtained signatures from customers upon delivery of goods.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Uber Partner

Uber
01.2023 - 04.2025
  • Delivered high-quality customer service to ensure rider satisfaction.
  • Navigated city routes efficiently using GPS technology.
  • Managed ride requests and maintained timely pickups for passengers.
  • Assisted in troubleshooting app-related issues for seamless user experience.
  • Ensured compliance with local regulations and safety protocols during rides.
  • Coordinated with support teams to resolve rider inquiries effectively.
  • Adapted quickly to changing traffic conditions and rider demands.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Accepted and processed fares.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Adhered to all safety regulations and traffic laws while driving.
  • Remained calm and poised in emergent situations.
  • Processed payments for rides and provided accurate change when necessary.
  • Followed company guidelines and policies when interacting with passengers.
  • Delivered passengers to destinations safely and on time.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Developed deep knowledge of local routes and area destinations.
  • Communicated with passengers regarding estimated time of arrival.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed designated routes and schedules while operating vehicles.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Pointed out landmarks and other points of interest to passengers.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Drove VIPs to corporate events and meetings.
  • Followed applicable traffic regulations and traffic laws.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Responded with ease to sudden changes in routes and schedules.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Collected feedback from riders to improve service quality and performance.

Team Leader

Greenball
09.2021 - 01.2024
  • Supervised daily operations, ensuring team adherence to safety protocols and performance standards.
  • Mentored junior staff, enhancing their skills and promoting a collaborative work environment.
  • Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
  • Managed team schedules, optimizing resource allocation for project completion.
  • Conducted regular performance evaluations, providing constructive feedback to drive individual growth.
  • Implemented training programs for new hires, fostering rapid adaptation to company procedures.
  • Coordinated cross-departmental communications, facilitating alignment on project objectives and deadlines.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Resolved conflicts effectively within the team, maintaining morale and productivity during challenging situations.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Dock Forklift Driver

Yokohama Tire
01.2015 - 09.2021
  • Operated forklifts to efficiently load and unload tires from shipping containers.
  • Ensured compliance with safety protocols while handling materials in fast-paced environment.
  • Assisted in inventory management by accurately tracking stock levels and locations.
  • Collaborated with team members to optimize dock operations and reduce turnaround times.
  • Operated forklifts to efficiently transport materials across warehouse floor, ensuring timely deliveries.
  • Mentored junior operators on best practices for equipment handling and workplace safety.
  • Oversaw daily forklift operations, maintaining safety protocols and compliance with company standards.
  • Implemented process improvements that enhanced operational efficiency and reduced equipment downtime.
  • Coordinated with inventory management team to optimize storage solutions and space utilization.
  • Conducted routine inspections of forklifts to ensure optimal performance and adherence to safety regulations.
  • Collaborated with management to establish workflow processes that improved productivity in warehouse operations.
  • Developed training programs for new operators, enhancing skill levels and operational knowledge within the team.
  • Resolved issues related to damaged goods or misplaced items expeditiously, maintaining customer satisfaction levels.
  • Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
  • Established strong working relationships with suppliers and transportation providers, facilitating timely deliveries and pickups as needed.
  • Streamlined order fulfillment process with efficient forklift operation, reducing loading and unloading times.
  • Contributed to successful implementation of warehouse management system by providing input on operational improvements.
  • Provided training to new forklift operators, ensuring adherence to safety regulations and company procedures.
  • Mentored junior staff members on proper lifting techniques and load balancing methods to prevent accidents or injuries on the job site.
  • Assisted in the development of standard operating procedures for forklift operations, promoting consistent performance across the team.
  • Coordinated with other departments to ensure seamless integration of material handling processes within the facility.
  • Managed daily schedules and assignments for forklift operators, ensuring optimal coverage during peak hours.
  • Organized storage areas to maximize space utilization while still allowing easy access to products when necessary.
  • Monitored operator performance through periodic evaluations, identifying areas for improvement or further training opportunities.
  • Performed routine maintenance on forklifts, extending equipment life and minimizing costly repairs.
  • Participated in ongoing professional development programs focused on improving knowledge of industry trends and best practices in material handling.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Used equipment such as [Type] and [Type] to process excess materials and support recycling efforts.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Communicated with floor managers to determine merchandise placement.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Implemented a preventative maintenance program that significantly reduced equipment downtime due to mechanical failures.
  • Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
  • Conducted regular safety meetings with fellow operators, reinforcing the importance of following best practices while using heavy machinery.
  • Enhanced workplace safety by conducting regular equipment inspections and addressing potential hazards in a timely manner.
  • Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.

Education

Associate of Arts - Computer And Information Systems

Information Management System
Lusaka, Zambia

Bachelor of Arts - Business Economics And Marketing

University of Zambia
Lusaka, Zambia

Associate of Arts - Marketing Management

Zambia Institute of Management
Lusaka, Zambia
12-1995

Skills

  • Strong communication skills
  • Safe driving practices
  • Reliability and punctuality
  • Patience and perseverance
  • Professionalism and courtesy
  • Load securing proficiency
  • Physical stamina and strength
  • Adherence to regulations
  • Fuel efficiency maximization
  • Emergency response preparedness
  • Problem-solving capacity
  • Basic mechanical aptitude
  • Tech savvy and GPS familiarity
  • Efficient route optimization
  • Route planning expertise
  • Customer service
  • Time management
  • Friendly and outgoing
  • Problem-solving
  • Attention to detail
  • Punctuality
  • Punctual and reliable
  • City and non-city driving
  • Valid Driver's license
  • Verbal and written communication
  • GPS and route planning
  • Clean driving record
  • Navigational systems and GPS
  • Traffic law observation
  • Passenger assistance
  • Basic vehicle repairs
  • Route planning
  • Equipment operation
  • Safety management
  • Safety protocols
  • Appointment scheduling
  • Route determination
  • Conflict resolution
  • Map reading
  • Schedule management
  • Strategic planning
  • Processes and procedures
  • Shipping and packaging
  • Physical stamina
  • Emergency response
  • Staff development
  • Equipment monitoring
  • Traffic laws
  • Customer rapport
  • [Language] fluency
  • Database management
  • Route management
  • Driving and transportation
  • Confidentiality
  • Delivery pickup
  • Passenger guidance
  • Safe driving techniques
  • Efficiency and time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Dependability and honesty

Affiliations

President at Organizations of Zambians abroad 2014 to Present

President of Associations of Zambians in Atlanta 2008 to 2016

Interests

  • Blogging
  • Creative Writing
  • Photography
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Music
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Participating in various activities, including [activity 1], [activity 2], and [activity 3]
  • Watching Movies and TV Shows
  • Auto Repair/Restoration
  • Reading
  • Strategy Games
  • I like working with my hands and fixing things
  • Blogging/Vlogging
  • I enjoy helping others and giving back to the community
  • Personal Development and Self-Improvement

Timeline

Flex Driver

Amazon Prime Products
06.2025 - Current

Uber Partner

Uber
01.2023 - 04.2025

Team Leader

Greenball
09.2021 - 01.2024

Dock Forklift Driver

Yokohama Tire
01.2015 - 09.2021

Associate of Arts - Computer And Information Systems

Information Management System

Bachelor of Arts - Business Economics And Marketing

University of Zambia

Associate of Arts - Marketing Management

Zambia Institute of Management

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