Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidnell Allen

Portsmouth,VA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

16
16
years of professional experience

Work History

Manager

Zaxby's Chicken Fingers & Buffalo Wings
Suffolk, Virginia
06.2020 - Current
  • Supervised daily operations and ensured compliance with health and safety standards.
  • Managed staff scheduling to optimize labor resources during peak hours.
  • Trained new team members on service protocols and food preparation standards.
  • Oversaw inventory management, including ordering and stock rotation procedures.
  • Implemented customer service initiatives to enhance guest experiences and satisfaction.
  • Conducted regular inspections of kitchen equipment to maintain functionality and safety.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategic plans to achieve company objectives.
  • Ensured compliance with industry regulations and company policies.
  • Managed risk by developing and implementing effective risk management strategies.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Conducted performance reviews for team members.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Accounts Payable Analys

Ferguson Enterprises LLC
Newport News, Virginia
04.2012 - Current
  • Processed vendor invoices accurately and efficiently.
  • Reviewed purchase orders for compliance and accuracy.
  • Assisted in maintaining accounts payable records and documentation.
  • Coordinated with vendors to resolve invoice discrepancies.
  • Supported month-end closing activities for accounts payable.
  • Utilized accounting software for data entry and tracking payments.
  • Communicated effectively with team members regarding payment schedules.
  • Updated vendor information in the accounting system regularly.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Processed high volume of vendor invoices and payments in a timely manner.
  • Researched, resolved and responded to inquiries from vendors regarding payments.
  • Maintained accurate records of all transactions including purchase orders, invoices, credit memos.
  • Managed the entire cycle of Accounts Payable process from invoice entry through payment posting.
  • Recommended changes in existing practices or procedures based on knowledge gained from experience.
  • Participated in special projects as assigned by supervisor or manager.
  • Analyzed discrepancies between vendor statements and company records to identify errors or missing information.
  • Collaborated with other departments such as Purchasing and Receiving in resolving invoice discrepancies.
  • Provided prompt and professional responses to vendor account balance inquiries and rush payment processing requests.
  • Ensured compliance with applicable laws and regulations related to accounts payable processes.
  • Assisted in streamlining and improving the accounts payable process.
  • Reviewed invoices for accuracy and completeness.

District Manager

Steak and Shake
Winder, GA
01.2010 - 01.2020
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Identified and developed top talent to promote performance-oriented culture.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Cultivated positive rapport with associates and team leadership.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Created and maintained productive relationships with key stakeholders in the district.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Oversaw regional and local sales managers and staff.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Conducted market research and reported on competitors.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Gained market share in new sales performance through aggressive team training.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Education

Bachelor of Science - Business And Managerial Economics

Thomas Nelson Community College
Hampton, VA
05-2024

BBA - Business Administration

Sullivan University
Lexington KY
12-2020

Skills

  • Business development
  • Innovation management
  • Contract management
  • Relationship building
  • Inventory management
  • Performance evaluations
  • Coaching and mentoring
  • Safety procedures
  • Employee onboarding
  • Competitor research
  • Marketing
  • Strategic planning
  • Workforce management
  • Goal setting
  • Conflict resolution
  • Brand management
  • Skype
  • Documentation and reporting
  • Regulatory compliance
  • Work prioritization
  • Business planning
  • Time management
  • Expense tracking
  • Schedule preparation
  • Team leadership
  • Decision-making
  • Emergency response
  • Data analysis
  • Project management
  • Customer relationship management (CRM)
  • Staff management
  • Task delegation
  • Staff training and development
  • Complex Problem-solving
  • Budget control
  • Effective communication
  • Positive attitude
  • Teamwork
  • Self motivation
  • Microsoft

Timeline

Manager

Zaxby's Chicken Fingers & Buffalo Wings
06.2020 - Current

Accounts Payable Analys

Ferguson Enterprises LLC
04.2012 - Current

District Manager

Steak and Shake
01.2010 - 01.2020

Bachelor of Science - Business And Managerial Economics

Thomas Nelson Community College

BBA - Business Administration

Sullivan University

Similar Profiles

CREATE PROFILE
Sidnell Allen
Want your own profile? Create for free at Resume-Now.com