Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney Akouala

Philadelphia,PA

Summary

Dynamic, accomplished Loss Prevention & Customer Success Manager respected for nearly 18 years of delivering exceptional service to clients in retail banking environments. Motivational leader experienced in training and mentoring teams that successfully convert opportunities into sales and consistently surpass revenue targets. Out-of-the-box thinker committed to streamlining workflows and enhancing processes to mitigate risk, minimize loss, and optimize productivity. Exceptional tenure resulting in multiple promotions, comprehensive understanding of banking regulations, and an upward career trajectory.

Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.

Overview

19
19
years of professional experience

Work History

Relationship Banker / Team Leader

SANTANDER BANK
01.2020 - Current
  • Implemented an improved method for introducing customers to partners, resulting in favorable customer satisfaction surveys and meeting of customers’ financial targets.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Ensure consistent compliance with company standards and all applicable banking regulations.
  • Deliver outstanding customer service while managing personal and business accounts and setting and closing personal loans.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.

Head Teller

TD BANK
01.2019 - 12.2020
  • Mentor and coach team members to support their professional development and assist with identifying and successfully leveraging sales opportunities to achieve individual, team, and store goals.
  • Refer customers to appropriate staff members or internal business partners to ensure their needs are met while supporting store and company objectives.
  • Effectively resolve conflicts, improve processes, and clarify communication across the teller line by delivering attentive and collaborative leadership.

Service Manager

WELLS FARGO BANK
01.2017 - 01.2019
  • Promoted to positions of increasing authority and responsibility due to exceptional leadership skills and in-depth understanding of finance industry practices and regulations.
  • Partnered with the Branch Manager to ensure the success of tellers, offering ongoing coaching, training, and mentoring on changing regulations and industry best practices.
  • Implemented comprehensive retail compliance controls and risk management tools to minimize losses.

Lead Teller

WELLS FARGO BANK
01.2017 - 12.2017
  • Assessed and met customer needs, including assisting with online, mobile, and phone banking set up, opening and closing personal and business accounts, and assisting customers with fraud issues.
  • Served as Acting Service Manager twice during the Service Manager’s absence, continuously achieving all assigned targets while performing management and lead teller duties.
  • Created staff schedules and coached, trained, and mentored other tellers on company policies and procedures.

Teller

01.2007 - 12.2012
  • Assisted customers in a retail banking environment, analyzing individual situations and implementing solutions to decrease bank losses.
  • Managed cash vault and cash limits, ordered and shipped cash as needed, and audited teller drawers, cashier’s checks, and money orders.
  • Supported the Branch Manager with quarterly unit assessments and assisted with teller audits upon request.

Education

Bachelor of Arts - Business Administration

Chestnut Hill College
Philadelphia, PA
08.2022

Skills

  • Cashiering
  • Sales
  • Loan officer experience
  • Leadership
  • Banking
  • 10 key typing
  • Mentoring
  • Conflict management
  • Basic maths
  • Loss prevention
  • Loan origination
  • Customer Service/Success
  • Retail Compliance Controls
  • Staff Training/Mentoring
  • Data Analysis
  • Audits/Investigations
  • Loss Prevention
  • Consultative Selling
  • Risk Management
  • Complex Problem-Solving
  • Relationship Development
  • Conflict Resolution
  • Reporting/Documentation
  • Risk management
  • Loan processing
  • Financial services
  • Customer service
  • Maths
  • Management
  • Relationship Management
  • Negotiation
  • Sales Management
  • Business Development

Timeline

Relationship Banker / Team Leader

SANTANDER BANK
01.2020 - Current

Head Teller

TD BANK
01.2019 - 12.2020

Service Manager

WELLS FARGO BANK
01.2017 - 01.2019

Lead Teller

WELLS FARGO BANK
01.2017 - 12.2017

Teller

01.2007 - 12.2012

Bachelor of Arts - Business Administration

Chestnut Hill College

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