SIDNEY ALCENA

• Organized and maintained a clean, safe, and inviting environment for guests.
• Responded to guest inquiries in a timely manner by phone, email, or text.
• Created detailed listings on Short-Term rental websites with photos and accurate descriptions of the property amenities.
• Maintained an organized system for tracking bookings, payments, cancellations, reviews.
• Negotiated favorable terms with vendors for services such as cleaning and maintenance.
• Implemented policies that promoted positive experiences for both owners and guests.

Due to countless sacrifices and effort I have made, I've gained a large amount of bookings due to my consistency of service!

• Greeted customers, answered questions, and recommended specials to increase profits.
• Operated cash registers to process payments via cash and card payments.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Greeted and assisted guests entering facility to provide general information and answer questions.
• Monitored fitness floor and observed equipment use to address safety concerns.
• Explained and promoted services, programs, and classes to members and guests.
• Inspected equipment daily to identify and report wear, damage or malfunctions.
• Responded promptly to incidents and emergency situations.
• Helped Trainers set up for their fitness class sessions.

• Answered Phone calls in a high volume environment
• Greeted customers and provided appropriate information regarding their membership and available activities they would be interested in.
• Assisted guests/members with check-in procedures, including taking payments, cancellation, and creating memberships.
• Organized files.

• Provided training direction, encouragement, motivation, and nutritional advice to all the kids & teen players. Prepared athletes for games, competitive events, or tournaments.
• Taught practice plans, game strategies, and drills to improve team performance.
• Lead a team of kids to a championship game.