Sidney Bell
Albuquerque,NM
Summary
Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles.
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
21
21
years of professional experience
Work History
Material Handler
FinishMaster Automotive & Industrial Paint
10.2022 - 07.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Performed cycle counts and inventory control to accurately track product levels.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Received and unpacked shipments and new equipment as directed.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Clerk
Up In Smoke
11.2012 - 08.2013
- Processed sales transactions to prevent long customer wait times
- Supported office clerical functions using word processing and other software, email and office machines
- Observed deadlines, enabling timely completion of tasks
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Communicated with customers and employees to answer questions or explain information.
Corrections Officer
Geo Corp
09.2010 - 10.2012
- Maintained correct physical head count for inmates
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility
- Maintained appropriate control, security and well-being over those detained
- Attended regular trainings and maintained appropriate certifications
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Conducted routine and emergency head counts
- Conducted internal security checks to ascertain inmate safety
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety
- Maintained communications with staff and inmate body to maintain safe, effective prison environment
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel
- Was Central Control
- Conducted cell and illegal substance checks
- Observed and directed inmates during recreation, visits, telephone and shower time
- Assisted in restraining violent and unruly inmates
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Collections Agent
Citibank
08.2009 - 04.2010
- Identified past due accounts and contacted account holders to arrange payment
- Contacted customers and explained debt management to encourage timely debt payments
- Updated account status records and collection efforts
- Created repayment plans based on account holders' financial status and repayment abilities
- Processed payments and refunds quickly to maximize efficiency and meet performance targets
- Resolved billing discrepancies and customer credit issues
- Monitored accounts to identify overdue payments and pursue timely remedies
- Followed fair debt practices and regulatory guidelines when managing collections process
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
Sales /Collections Agent
Midtown Rentals
02.2005 - 08.2009
- Sold Furniture
- Prepaired delivery routes
- Contacted customers and explained debt management to encourage timely debt payments
- Identified past due accounts and contacted account holders to arrange payment
- Updated account status records and collection efforts
- Processed payments and refunds quickly to maximize efficiency and meet performance targets
- Resolved billing discrepancies and customer credit issues
- Monitored accounts to identify overdue payments and pursue timely remedies
- Maintained accurate records and reported on collection activity and accounts receivable status
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Created repayment plans based on account holders' financial status and repayment abilities.
Customer Service Representative
Parts Fit Industry
08.2002 - 02.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions
- Developed strong customer relationships to encourage repeat business
- Used proven techniques to de-escalate angry customers during telephone interactions
- Made outbound calls to obtain account information
- Answered inbound calls, chats and emails to facilitate customer service
- Improved customer service wait times to mitigate complaints
- Mentored new employees on procedures and policies to maximize team performance
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Exceeded company productivity standards on consistent basis.
Education
GED -
Clovis High School
Clovis, NMSkills
- Customer Satisfaction
- Overdue Balance Detection
- Billing and Collections Best Practices
- Skip Tracing
- Credit and Collections
- Payment Scheduling
- Attention to Detail
- Problem Identification
- Material Packaging
- Materials Handling and Transport
- Heavy Lifting
- Pulling and Staging
- Loading and Unloading
- Pick Ticket Orders
- Material and Supply Inventory
- Warehouse Safety
- Warehouse Operations
Timeline
Material Handler
FinishMaster Automotive & Industrial Paint
10.2022 - 07.2023
Clerk
Up In Smoke
11.2012 - 08.2013
Corrections Officer
Geo Corp
09.2010 - 10.2012
Collections Agent
Citibank
08.2009 - 04.2010
Sales /Collections Agent
Midtown Rentals
02.2005 - 08.2009
Customer Service Representative
Parts Fit Industry
08.2002 - 02.2005
GED -
Clovis High School
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