Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sidney blount

Macon,GA

Summary


Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.


Accomplished and certified Pharmacy Technician in different areas with over 2+ years of experience in retail pharmacy environments for one of the most major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
04.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Coordination Assistant/Team Member/Trainer

Chick-fil-A
06.2021 - 04.2023
  • Created comprehensive reports on project progress, offering valuable insights for strategic decicion making.
  • Managed schedules and deadlines for multiple projects, ensuring timely completion and client satisfaction with orders and deliveries
  • Supported project managers with administrative tasks, contributing to overall project success.
  • Contributed to the development of company policies and procedures that improved operational effectiveness.
  • Coordinated training sessions for team members on new processes and techniques, fostering continuous learning and skill development.
  • Maintained a well-organized and clean system for easy access to enhance overall efficiency and quality products and services.
  • Facilitated effective communication among team members by managing task correspondence and distributing relevant information promptly.
  • Provided exceptional customer service while addressing inquiries from customers all while building positive relationships.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process order requests or relay messages to appropriate personnel.
  • Followed detailed directions from management to complete daily task.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Ability to work All different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.

Assistant Clubhouse Manager

Idle Hour Country Club
05.2014 - 12.2021
  • Monitored compliance with safety regulations ensuring all staff members were properly trained in emergency procedures.
  • Streamlined clubhouse operations for increased efficiency, implementing staff training programs and procedural updates.
  • Assisted General Manager in strategic planning initiatives aimed at boosting overall club performance metrics across key areas of operation.
  • Evaluated and analyzed member feedback to identify areas of improvement leading to enhanced club offerings and overall experience.
  • Maintained inventory control procedures preventing stock shortages while reducing waste levels.
  • Optimized staffing schedules ensuring proper coverage during peak times while minimizing labor costs.
  • Conducted regular staff meetings focused on maintaining high levels of hospitality standards throughout the organization.
  • Ensured a clean, safe, and inviting environment for members, conducting regular facility inspections and maintenance tasks.
  • Increased revenue by identifying opportunities for upselling additional services and amenities to members.
  • Reduced staff turnover by fostering a positive work environment through open communication channels, professional development opportunities, and employee recognition initiatives.
  • Managed budget effectively, tracking expenses closely and making necessary adjustments to maintain financial stability.
  • Organized successful social events that promoted camaraderie among members while increasing visibility within the community.
  • Collaborated with other departments to provide seamless event planning and execution for various club functions.
  • Improved membership retention with personalized attention to each member''s needs and preferences.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Bachelor of Science -

Gordon State College
Barnesville, GA
05.2020

High School Diploma -

Westside Hog School
Macon, GA
05.2014

Skills

  • Insurance Verification and billing/coding,Pharmacy Software Proficiency,Typing
  • Pharmacology knowledge
  • HIPAA/ Drug safety,and patient confidentiality
  • Pharmacy and customer records management
  • Drug Classification Knowledge
  • Drug Inventory Control,Order Verification
  • Medicare and Medicaid process,Updating medication histories
  • Data Entry,Prioritization and Organization,Attention to Detail

    • Team Coordination

  • Resolving Complaints
  • Certified Immunizer and CPR

Certification

  • First Aid/CPR Certification
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Hazardous Drug Management Certificate - Various Accredited Providers.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Timeline

Pharmacy Technician

CVS Pharmacy
04.2023 - Current

Coordination Assistant/Team Member/Trainer

Chick-fil-A
06.2021 - 04.2023

Assistant Clubhouse Manager

Idle Hour Country Club
05.2014 - 12.2021

Bachelor of Science -

Gordon State College

High School Diploma -

Westside Hog School

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