Sidney Broome
Killeen,TX
Summary
Service-oriented customer service representative with 7 year background in a call center setting. Core competencies include an insatiable willingness to learn new skills to constantly stay ahead and implement learned practices, and the ability to empathize with customers to deliver the best customer service to improve not only overall wellbeing of customers but reinforce the amazing services and interactions that a company can provide to all customers past and future, as well as excellent communication and time management skills. handles tasks with accuracy and efficiency and welcomes new challenges every day.
Overview
10
10
years of professional experience
Work History
Production Associate
Tesla
Austin, TX
02.2024 - 07.2024
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Ensured that all safety protocols were followed during the production process.
- Ensured compliance with company policies and governmental regulations at all times.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Diligently maintained safety and quality standards.
- Used hand and power tools to perform operational and routine tasks.
- Attended regular training sessions to increase machine operating skills.
- Kept operations area neat and orderly to minimize obstacles.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Met or exceeded target for on-time customer shipments.
Customer Service Representative
Interlogix/Mercedes-Benz
Copperas Cove, TX
08.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Employment Solutions/BCBS
Killeen, TX
08.2021 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Teleperformance
Killeen, TX
08.2015 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Car Wash Employee
Mister Hot Shine Car Wash
Round Rock, TX
03.2014 - 06.2014
- Greeted customers and provided excellent customer service.
- Inspected vehicles for damage prior to washing and notifying management of any issues.
- Applied cleaning solutions to vehicle surfaces using sponges or cloths.
- Operated pressure washers and other equipment in a safe manner.
- Vacuumed interiors of vehicles including carpets, upholstery, mats, and floor areas.
- Adhered to company policies regarding operating procedures and safety standards.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX06-2013
Skills
- Excellent customer service
- Interior and exterior cleaning
- Customer Service-Oriented
- Inbound and Outbound Calling
- Appointment Scheduling
- Information Security
- Researching
- Critical Thinking
- Active Listening
- Conflict Resolution
- De-Escalation Techniques
- Assembly and production
- Machine Operation
- Safety Management
- Assembly line experience
- Waste Reduction
Accomplishments
- Received commendations for excellent customer service and going above and beyond for customers.
Affiliations
- Photo Editing
- Art
- Gaming
- Reading
References
References available upon request.
Timeline
Production Associate
Tesla
02.2024 - 07.2024
Customer Service Representative
Interlogix/Mercedes-Benz
08.2023 - 11.2023
Customer Service Representative
Employment Solutions/BCBS
08.2021 - 04.2023
Customer Service Representative
Teleperformance
08.2015 - 04.2020
Car Wash Employee
Mister Hot Shine Car Wash
03.2014 - 06.2014
High School Diploma -
Harker Heights High School