Sidney Darby
Office services specialist
Kensington,MD
Summary
I’m a hardworking, reliable, genuine, polite and Professional individual, who is always on time and gets the job done right away. I am a responsible, social and a friendly person with excellent management and multitasking skills. I have showed great team leadership and work experience that would be a tremendous asset to my next career.
I'm Ambitious, career-focused job seeker, anxious to obtain an entry-level IT administrator position to help launch career while achieving company goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Epiq Global Systems
1299 Pennsylvania Ave NW
Washington DC
05.2019 - Current
- Office services/Fax, Copy, Scan, sending out Mail, Receptionist, Food Caterer
- Reviewed and improved production operations and procedural documentation.
- Analyzed system performance data and generated reports for senior management.
- Identified areas of improvement in existing manufacturing processes, and developed strategies to increase productivity.
- Implemented best practices for security protocols across all global manufacturing systems environments.
- Oversaw maintenance and repairs to production equipment and production facilities.
- Worked closely with IT teams to develop effective strategies for maintaining optimal system performance.
- Coordinated with vendors on software upgrades, hardware installations, and troubleshooting activities.
- Collaborated with other departments to ensure successful integration of new technologies into existing infrastructure.
- Trained staff members on how to use various applications related to global manufacturing systems operations.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
Dicks Sporting Goods
11160 Veirs Mill Rd Ste P100
Wheaton, MD
10.2018 - 04.2019
- Shoe Department Shift manager, Cashier, Check and order items in inventory, Greet customers/ Help Customers who needs assistance
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
Five Guys
320 Riggs Rd NE
Washington DC
10.2016 - 01.2018
- Manage the store, Control of daily money/sales, General Cleaning, Making the food, Leadership for other employees to pick up on, Training new employees, Show nothing less than great customer service
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Domino’s pizza
9450 Georgia Avenue
Sliver Spring, MD
11.2012 - 01.2016
- Make the food, Manage the store, General cleaning, Control of the daily money/sales, Leadership for other employees to pick up on, Show nothing less than great customer service, Order Food
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Montgomery Blair high school
01.2011
Skills
- Microsoft word, PowerPoint and Excel
- Time management
- Training newcomers
- Organization & planning
- Leadership
- Adaptability always meet deadlines
- Problem solving
- Multitasking
- Costumer service
- Strategic Decision-Making
- Cost-Reduction Strategies
- Interpersonal Skills
- Problem-Solving Aptitude
- Time Management Abilities
- Effective Communication
- Adaptability and Flexibility
- Inventory Restocking
- Coordinating Transportation
- Inventory Counting
- Safety Practices
- Reliability
- Adaptability
- Continuous Improvement
- Analytical Thinking
- Relationship Building
- Team Collaboration
- Professionalism
- Tracking Inventory Levels and Orders
- Team Building
- Written Communication
- Service Optimization
- Documentation Skills
- Decision-Making
- Professional Demeanor
- Increasing Efficiency and Productivity
- Goal Setting
- Teamwork and Collaboration
- Task Prioritization
- Organizational Skills
- Database Management
- Excellent Communication
- Product Tracking
- Active Listening
- Overseeing Deliveries
- Problem-Solving
- Inspecting Goods
Certification
- Food health and Services Certificate
- CPR American Safety and Health Institute October 2018 to October 2019
- Coursera certificate's completed
- American Heart Association e-card
Honors Awards
- 3x Worker of the period out of 127 different stores
- Promoted in the store from cashiers to crew chef/ MIT
- Dicks Sporting Goods best salesman of the month gold star 2x winner.
Volunteer Experience
- Sound Mind Sound Body Football Camp, 06/2013, 2015, Coach and Motivational speaker
- Positive Choices, Inc., Washington, D.C., 06/2011, 2015, Participated as Youth Football Coach during the football camp
- Takoma park recreation center, 07/2013, 2016, Basketball coach, Flag football coach for youth
- First Baptist Church of ken-gar, Supplied the homeless with clothing such as hats, gloves, and toiletries.
Timeline
Epiq Global Systems
1299 Pennsylvania Ave NW
05.2019 - Current
Dicks Sporting Goods
11160 Veirs Mill Rd Ste P100
10.2018 - 04.2019
Five Guys
320 Riggs Rd NE
10.2016 - 01.2018
Domino’s pizza
9450 Georgia Avenue
11.2012 - 01.2016
High School Diploma -
Montgomery Blair high school