Sidney Daugherty
Cottontown,TN
Summary
Dynamic professional with a proven track record at Pampered Pooch Farms, excelling in customer service and team leadership. Enhanced productivity through effective scheduling coordination and data management, while fostering a collaborative work environment. Recognized for resolving conflicts swiftly, ensuring high-quality service delivery, and maintaining budgetary controls to drive profitability.
Overview
5
5
years of professional experience
Work History
Kennel Technician Supervisor
Pampered Pooch Farms
10.2022 - Current
- Streamlined workflow processes, resulting in increased productivity among kennel technicians.
- Provided excellent customer service when interacting with pet owners and potential clients, addressing concerns and answering questions about animal care.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
Sleep Department Manager
Ashley Furniture Home Stores
03.2020 - 05.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
No Degree - Criminal Justice
Oakland City University
Oakland City, INHigh School Diploma -
White House High School
White House, TN05-2016
Skills
- Scheduling coordination
- Data management
- Customer service
- Computer operations management
- Time management
- Multitasking and organization
- Hazardous materials management
- Emergency planning
- Waste disposal methods
- Staff training and development
- Budgeting and finance
- Team leadership experience
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Kennel Technician Supervisor
Pampered Pooch Farms
10.2022 - Current
Sleep Department Manager
Ashley Furniture Home Stores
03.2020 - 05.2022
No Degree - Criminal Justice
Oakland City University
High School Diploma -
White House High School
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