Sidney Flowers
Griffin,United States
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at a large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Wellstar Heath System
11.2021 - Current
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Dietary/Nutrition Customer Service Representative
Sodexo USA
06.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with special order requests, and arranging merchandise pick-up.
Kitchen Manager
Krispy Krunchy Foods
06.2018 - 11.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Purchased food and cultivated strong vendor relationships.
- Helped general management develop prices based on inventory costs and portion sizes.
Biscuit Maker
Bojangles' Famous Chicken 'n Biscuits
02.2018 - 05.2018
- Maintained accurate inventory of baking supplies and ingredients.
- Accurately managed monetary transactions at front counter of restaurant.
- Quickly learned new methods to produce finished products more efficiently while also reducing waste.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Followed instructions and processes to maintain food and beverage integrity.
Customer Service Cashier
Bargain Hunt
11.2017 - 02.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Server
Good City
12.2015 - 08.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Skating Carhop
Sonic DriveIn
04.2014 - 12.2015
- Answered guest questions and promoted special products.
- Balanced orders on trays weighing over 20 lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.
- Welcomed and greeted guests and delivered outstanding customer service.
Education
No Degree - Paralegal Studies
Southern Crescent Technical College
Griffin, GAHigh School Diploma -
Az Kelsey Academy
Griffin, GA05.2015
Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Upselling Products and Services
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Call Documentation
- Microsoft Outlook
- Credit Card Payment Processing
- Microsoft Windows
- Reading Comprehension
- Time Management
- Microsoft Excel
- Information Inputting
- Microsoft Office
Certification
- Certified Revenue Cycle Representative, Wellstar Spading Regional/Wellstar Sylvan Grove - November 21, 2022
Timeline
Patient Access Specialist
Wellstar Heath System
11.2021 - Current
Dietary/Nutrition Customer Service Representative
Sodexo USA
06.2020 - 12.2021
Kitchen Manager
Krispy Krunchy Foods
06.2018 - 11.2018
Biscuit Maker
Bojangles' Famous Chicken 'n Biscuits
02.2018 - 05.2018
Customer Service Cashier
Bargain Hunt
11.2017 - 02.2018
Server
Good City
12.2015 - 08.2016
Skating Carhop
Sonic DriveIn
04.2014 - 12.2015
No Degree - Paralegal Studies
Southern Crescent Technical College
High School Diploma -
Az Kelsey Academy
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