To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Bowling Center Customer Service Representative
Silver Creek Lanes
09.2023 - Current
Greeted guests and attended to related needs.
Responded to guest inquiries and service issues.
Cleaned ashtrays, furniture and tables.
Collected and replenished goods and monitored inventory to minimize loss.
Monitored use of facility and addressed or reported potential hazards.
Built and established positive relationships with patrons, team members and supervisors.
Monitored guests and enforced rules, maintaining safety for visitors and staff.
Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Set up promotional displays and equipment for special events and activities
Assistant Manager
McDonald's
02.2020 - 08.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Increased employee performance and job satisfaction to strengthen retention and engagement
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Managed and motivated employees to be productive and engaged in work
Accomplished multiple tasks within established timeframes
Cross-trained existing employees to maximize team agility and performance
Maximized performance by monitoring daily activities and mentoring team members
Education
GED -
Silverton High School
Silverton, OR
01.2021
Skills
Time Management
Teamwork and Collaboration
POS Systems
Microsoft Suite
Strong Work Ethic
Clerical Support
Cash Handling
Data Entry
Customer Service Expertise
Policy Compliance
Greeting and Seating Clients
Office Equipment Operations
Timeline
Bowling Center Customer Service Representative
Silver Creek Lanes
09.2023 - Current
Assistant Manager
McDonald's
02.2020 - 08.2022
GED -
Silverton High School
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