Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney Furnish

Silverton,Oregon

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Bowling Center Customer Service Representative

Silver Creek Lanes
09.2023 - Current
  • Greeted guests and attended to related needs.
  • Responded to guest inquiries and service issues.
  • Cleaned ashtrays, furniture and tables.
  • Collected and replenished goods and monitored inventory to minimize loss.
  • Monitored use of facility and addressed or reported potential hazards.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Set up promotional displays and equipment for special events and activities

Assistant Manager

McDonald's
02.2020 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members

Education

GED -

Silverton High School
Silverton, OR
01.2021

Skills

  • Time Management
  • Teamwork and Collaboration
  • POS Systems
  • Microsoft Suite
  • Strong Work Ethic
  • Clerical Support
  • Cash Handling
  • Data Entry
  • Customer Service Expertise
  • Policy Compliance
  • Greeting and Seating Clients
  • Office Equipment Operations

Timeline

Bowling Center Customer Service Representative

Silver Creek Lanes
09.2023 - Current

Assistant Manager

McDonald's
02.2020 - 08.2022

GED -

Silverton High School
Sidney Furnish